The hotel itself isn't too bad. Just another example of "you get what you pay for". The only problem we had was with the GM. Long story short... girl at front desk does not give debit card back to mother. Mother doesnt realize until a few hours later that she did not have a receipt or card. I call microtel, they say they won't mail the debit card until they talk to the GM. After many calls back to microtel, the girl at front desk says she talked with the GM and that the GM has dropped off the card at fedex for overnight delivery. Card never arrives the next day and we continue to call the microtel asking for a tracking number. I finally talk the girl into giving me the GM's phone number and full name. We now start to call the GM. GM lets the phone ring once or twice and hangs up w/ no voicemail. She finally answers and says she is very sorry and will need to call me back in five minutes to go get the tracking number from her office. Five minutes comes and goes and a few hours later my wife leaves her a message that we will be reporting this to corporate. The debit card arrives two days later from fedex "overnight-ed". The GM lied to us from the start and got scared when we told her we were going to report her. Overall- I will not be staying at a Mictrotel again. The inconvenience and complete lack of concern for getting the debit card back was disgusting to me, especially because it was no fault of ours, rather the mistake of the front desk staff. When we did speak with corporate, they said "there was nothing they could do." So- if you do stay at Microtel- hope that nothing goes wrong because there will be no resolution to the problem.
- Microtel Bethel
- Microtel Hotel Bethel
- Bethel Microtel
