We reserved two rooms at Beaver Village approximately 1 month in advance and also paid half of the total bill as a deposit at the time of the reservation. When we arrived to check in, we were told that the reservation should have never been accepted as the "HOTEL" section was closed for the season. This was the Labor Day weekend and we had no other place we could stay. We needed two separate rooms and that is what we had paid for. There was no indication that we had no room at all as they had accepted the reservation and the deposit weeks earlier! To her credit, the young lady who was working the office seemed to feel badly about what had occurred. After a lenghty discussion, she allowed us to check into a two bedroom condominium which they also ran and told us there would be no additional charges due to the trouble they caused us. We checked into the condo and really had no choice but to stay there as we had no other place we could go. The condo itself was an attractive place until you began to look at certain details. The mattresses were worn out. The sheets and pillow cases had hair on them. One of the advantages to having two separate rooms is having two TVs. In the condo there was a TV in one bedroom but not the other. The walls were thin as you could hear people talking and walking by outside of the building.
After our three night stay was complete, we returned home back in the east. Three weeks later, a charge showed up on the credit card that the deposit was paid on. Upon calling Beaver Lodge to find out why there was a charge they said we owed it. Beaver Lodge refused to make this right so we will dispute the charge with the credit card company.
The lesson learned: Do not make reservations or stay with Beaver Lodge in Winter Park. They cannot be trusted.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 December 2010
This is posted to the wrong property and not representative of Beaver Village Condos managed by Teverbaugh Heaton Mgmt. Company.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC