Just back from a 10 day stay at the hotel, 25th - 4th Feb 2012, I too read all the negatives about the hotel but i like to make my own mind up and give people the benifit of the doubt, the Hotel it's self was very good a little expensive in the Bar but that's hotels for you eh,
we were in a party of 10 so we had three rooms, the staff at the hotel were very helpful and the rooms were kept very clean and room service was on the ball,
The Restaurant was very poor, the morning service was ok but the evening waiting staff hadn't got a clue, 4 off us decided to have a meal in the restaurant after a few days using the local establishments, i ordered a french onion soup and a burger, the others ordered just a chicken sandwich, all the food went to another table first after about 30 mins wait, the restaurant wasn't full so no idea why it took so long, the food finally arrived at our table and i informed the waitress....... what did she want me to eat first the soup or the burger ? she appoligised and took the burger away, i finished my soup and the burger made a re apearance, COLD, the chef came out & appoligised and took it away, another 30 mins and the rest of our party on my table had finished thier selection, the waitress came over and asked if we wanted the bill i informed her it would have been nice to have the burger first but not to worry and cancell the burger, as we got up to leave after we had paid our bill the burger made an apperance .... what a joke........
My son and his friends were over on the other side of the restaurant and had also ordered burgers ( 6 in total) i had a little joke with them and said i was off to Mac Donalds for a real burger lol. lol.........
In Mac Donalds i had finished my burger when all the lads came in and asked for burgers, i was stunned apparently the waitress came out to them after about 40 mins and asked them if the had ordered chicken when they replied No and enquired to how much longer on the waiting she informed them the had got the order wrong and the burgers hadn't been started to be cooked yet so they all got up and walked out
We didn't eat in the restaurant again for the rest of the time we were in the Hotel
A real shame as it lets the rest of the hotel down,
There is a shuttle bus system that operates from the hotel to the resort and into town which is free but a real pain really, too cold to walk anywhere, the whole resort is a tad expensive by american terms especially for food a hot dog and fries just under $10 in the resort.
Our group have already decided not to go back as too expensive although the snow and the mountain was supurb wide open runs
- Winter Park Mountain Hotel
