This hotel was clean except for they had no towels, our room for 4 guest had 2 room towels, I guess we should have just checked out then. We were all in the pool and noticed no pool towels, so I went to the front dest clerk who I now no is the gm of this hotel, asked for pool towels , he told me there were some in the dryer, so he agreed to bring us some towels when the driyer was done, well he did bring down 3 pools towels (about big enough for a 5 yr old) there were a bunch of people in the pool including my sister and her family that were also staying at the hotel. I asked the manager if we used our room towels would he replace them by morning, and he assured me that housekeeping would be there early in the morning. Well they never showed up, so I called the front desk and spoke with Mary who was nice enough to offer me hand towels and wash clothes to dry off with, she told me that managament was out buying new towels ( alot of good this did me) . We checked out and asked for our money back , after all the hotel has a satifaction guarentee, and Mary told me that she couldnt return money that only the manager could, but she did write me a letter saying I would be sent a check when with the manager came in. Im still waiting for my money. I did make a complaint with Choice Hotels as well as the comfort suites, and im still waiting on my money. Today Jennifer From comfort suites tells me they would not refund my money even after Mary told me they would. So at this point Im sure I will never stay at that comfort suites again, and Im even considering not ever staying at any choice holel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC