We were visiting my son and looked for some hotel close to his home. This hotel, however was nowhere near what we had experienced in Comfort Inns & Suites in the past! It was not worth staying one night, while we had to stay two. The room had an odd smell, when entering, something stale, almost like of cold smoke, and it was there every time we entered the room. The toilet clogged up right away. The water supply to the tank did not shut off by itself - ever, so the whole bathroom overflowed.. That was not repaired during our stay, though the receptionist assisted immediately to unclog the toilet and soak up the water from the floor. The A/C was noisy as usual with in-room units. The "breakfast buffet" was impossible. Better do away with it altogether than putting out toast that tastes like cardboard. Just everything was of the lowest quality.
Room Tip: We don't know, if other rooms are of superior quality
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Hi Borisrock,
I am so sorry about your experience with us last year. We are grateful for people like you who are honest and not afraid to tell their travel experiences and we apologize for not getting back with you right away regarding this.
The Comfort Suites management is deeply sorry and embarassed by this so we are offering you a Free Night for you to give us one more chance to show you that we are committed to give our guests the best hotel experience they can possibly get when they stay with us.
We have a wide variety of options in our Complimentary Hot & Cold Breakfast including the waffle bar, sausages & eggs, fruit, cereal, bagels & others. We know we still have a lot of rooms for improvement that's why we try our very best to focus on the things we can do better for our guests everyday.
Again, thank you for letting us know about your last experience with us and we hope that you would consider giving us another chance to serve you. You can contact me directly at llourdesjohnson@aol.com or call the hotel and mention this letter from me.
Sincerely,
Lourdes Johnson
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
