Not sure why it happened but it did we left the hotel & won't be staying there again. It was hard to sleep there while the police did an investigation & after that it was a sad place to stay....It was on the second floor by the elevator...Just an FYI for future guests.

good value, bed was good and room was smoke free. Bathroom was good and enjoyed the recliner.

The hotel was affordable and clean, however, their WiFi is slow and a total waste of money. I was working out of the hotel room and connected to my office network usin a VPN connection when my connection broke. Their service said I was connected to the internet, so me and my company's IT HelpDesk spent two days trying to figure out the problem. It turns out that ,although I was connected to Extended Stay America's WiFi router, their IT folks were blocking my computer from accessing the internet. (They later said I was hogging the bandwidth and arbitrarily blocked me without telling me.) I lost two days of work and it wasn't until I walked across the parking lot to Starbucks did I realize the problem was with the hotel. BTW, Starbucks transmissions rate was 54 Mbps, Extended Stay America's was a lame 11 Mbps and they have about 120 rooms.

The manager selective honors reservations no matter how far in advance you make them...even eight months in advance. It's really taking a chance if you just show up as she admittedly overbooks in addition to giving reservations to guest who want to "extend" their stay. I guess that's where the hotel chain gets their name.