stayed in what the resort considers one of their `platinum` condos (#106) - paid platinum prices for sure but everything from service to furnishings to operations was more like a glorified motel. Our 3 bedroom `platinum` condo was on the ground floor, direct access to the parking lot - just like a Howard Johnsons or motel 66 -, which gets scraped whenever a little snow falls. Not a nice sound to try to sleep through at 5am. The `platinum` condo was furnished and equipped with only the most basic items. Amenities were not replaced regularly, showers were dodgy, lunch mats moldy, terrible electric coil style stove top, dishwasher that cleans properly only on `pots&pans` cycle. CD player did not work right away.
The whole resort is really outdated and seems to have been built for conferences or private mid level condo owners. Spa and pool are so over chlorinated that the kids got rashes and burnt eyes. Breakfast was in a conference room; large round tables with ugly plastic covers, you get greeted at the door with a barked `name please?` even after 10 days the `greeter` didn`t recognize us! You had to be early to get fresh fruit - they did not refill when it got close to closing time.
We informed the front desk of the short comings, but I guess it didn`t come across very well, at least they did not take our criticisms as a chance to improve things. Our friends also booked a `platinum` condo, and theirs was much better equipped and more comfortably furnished, so it`s a bit of hit or miss with this place - unreliable.
Their restaurant was ho hum, service tried hard but were very amateur, the special was still frozen when offered causing a considerable delay, and when it did finally arrive, the prime rib roast was of a strange grey colour - in my experience that happens when you try to express microwave thaw meat...the other orders were fine, but really nothing exceptional. Having read the other reviews I can only say that you might be lucky at this place and land in a well equipped and renovated room, but don`t rely on it - obviously the management has no influence on making sure the quality standard is adhered to in realtion to price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC