“No internet, no propane and a bias review policy, other than that excellent stay”
Don't get me wrong my friends and i had a great stay. It was probably one of the best weekends of my life but there were a few things missing. First off was the internet, We noticed that there was no wireless internet in our room so i went down to the lobby to see what the problem was. The receptionist said that internet was an extra $10 a day, i thought it was kind of ridiculous that they wanted to charge me for something that Mcdonald and Super 8 will let you have for free, but no big deal. I tell her that i'll take the the internet and as i pull out cash to pay for it she tells me that i have to call a 1-800 number with a credit card to get the service (sigh). So i go back to our room and call the number. After making my way through the automated answering machine, i end up talking to an operator i can barely hear for 15 minutes trying to get service before he tells me that they don't offer internet in Vail. I don't know what the issue was but i gave up after that. For how much i paid internet should have been free, like it is everywhere els, if i have to pay for it they should at least call the number for me. Another thing that was missing was the propane for the BBQ, I never asked them about it but i'm sure it was ether missing or i was going to have to pay for it. The last thing that bothered me was the way i was asked to write this review when i was checking out. The conversation went like this
Receptionist: How was your stay?
Me: Awesome, we had a great weekend
Receptionist: Good, since you had such a great stay you should go to this web site and write a review, you'll be entered into a drawing to win a complimentary one-night stay.
I thought it was kind of ridiculous that she gave me the card with this web site on it only after i told her that we had a great stay. Other than that the Vail Racquet Club is great, fully equipped kitchen, washer/dryer, year round pool and hot tubs ect.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 November 2011
New High Speed Internet installed July 2011 – Free to Guests
Thank you for sharing your thoughts and feedback.
Internet Update: In summer 2011, we installed Comcast high speed internet to every unit on property (The prior internet access was provided by a public WiFi service offered throughout Vail from Century Link.) We agree the past internet service needed to be improved and appreciate your comments.
Electric BBQ Grills in Each Unit: We wish to have had the opportunity to respond to any problem with a grill during your visit. While some condo’s also have gas grills, every unit is furnished with an outdoor electric BBQ grill, in part to ensure no propane issues. Also, we keep spares on hand in case of loss or malfunction.
Our goal is to provide all guests with a great Vail experience that leads to positive feedback.
We hope you will return to Vail and to the Racquet Club.
Sincerely,
The Racquet Club Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC