Hampton Inn & Suites Salida - Reviews, Photos - Nice new hotel. Good value. However some issues:

itsgottobesaid

Monument, Colorado

Reviewer

3 reviews

Reviews in 2 cities

2 helpful votes

“Nice new hotel. Good value. However some issues:”

Reviewed 13 February 2012

2

people found this review helpful

Nice new hotel. Good value. However some issues:

Walk up the stairs. See the dirt, paper, and litter there? That was the same that was there yesterday.

Go in the men's room. Out of paper. Not just towels, but TP, kleenex, I mean none. Nothing. Go back the next morning. Same situation.

Our bathroom had a light that was out. Never was noticed by the staff.

Get the picture? The staff lacks attention to detail. Which is a shame.

We stayed in a new hotel in Breck a few years back. Amazing. Went back there recently: a dump. The staff let it go to. I hope this does not happen to this hotel b/c I would like to keep coming back.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

23 February 2012

Dear Guest,

I am terribly disturbed in reference to your recent stay and experience here with us. We noticed your comments here on tripadvisor and are trying to reach out to you to help identify the incident.

We at Hampton Inn as a brand offer a 100% satisfaction guarantee and take hospitality and customer service very seriously, therefore, I urge you to call me directly at 719.510.8597 or email me at anand.dutta@hilton.com to better assist you

Thank you.

Sincerely,

Anand R Dutta
General Manager

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niki s

Lee's Summit, Missouri, USA

2 reviews

Reviews in 2 cities

“You all were FANTASTIC!”

Reviewed 3 January 2012

What an absolutely wonderful experience. You all were consistently friendly, approachable, professional and accomodating (even for our tiny dog - thank you SO much for making us feel welcome with her!) The breakfast switched up here and there so as not to bore the guests, that was cool! The rooms were clean and easy to get to, loved the amenities - chic little facial cleanser (how cute is that?!) - the hallways were quiet and the decor was modern and fresh. Loved the big inviting bowl of crisp apples in the lobby. I loved everything about this place - artful mix of boutique hotel, a cozy ski chalet and a little splash of luxury hotel all at a very reasonable rate. I will be back as a Hampton guest solely based on my Colorado Hampton experience. I wish you all the best!!

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19 January 2012

Dear Guest,

We are so happy you had such a wonderful experience with us while staying in Salida! We would like to thank you for noticing the small things that bring out the value while staying at our location.

We look forward to seeing you again in the future and exceeding your expectations.

Thank You

Ben

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Bryan C

Saint Louis, Missouri, United States

1 review

“A+ All Around”

Reviewed 23 December 2011

I had a great experience at the Hampton Inn & Suites in Salida. From the check-in, to the check-out, everything was top-notch. The room was extremely clean, and the staff was friendly and accommodating. I'll be back soon!

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19 January 2012

Dear Guest,

Thank you for taking the time to let us know how much you enjoyed your stay here at the Hampton Inn & Suites in Salida. We are so happy we were able to exceed your expectations and provide for you a home away from home at a great value.

We look forward to seeing you again in the future.

Thank you
Ben

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wabble

Kearney, Nebraska

Reviewer

5 reviews

Reviews in 3 cities

3 helpful votes

“Salida Sojourn”

Reviewed 5 December 2011

The Hampton in Salida was a wonderful place to stay. The entire check in and check out process was quick and efficient. The staff was excellent and very friendly. The room was extremely comfortable and the amenities were very good. My wife compared the toilet tissue to tree bark but other than that there are no complaints at all. The breakfast served was one of the best we've seen in a motel in this cost range. We especially enjoyed the bold coffee. The internet access was easy. We will definitely stay here again next time we visit this area but we will bring along a humidifier since we are not used to the dry mountain air!

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19 January 2012

Dear Guest,

We are so happy you found our rooms comfortable and appreciated the value we offer to our customers. Our breakfast staff strives for excellence and reviews like this make them very proud to be Hampton. Next time you book with us let us know you are sensitive to the dry air and we will provide you with a room that has a humidifier.

We look forward to seeing you again in the future.

Thank You
Ben

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Debra k

Denver, Colorado

1 review

“Thanksgiving hotel stay”

Reviewed 3 December 2011

Stayed at the Hampton Inn & Suites in Saida, CO over Thanksgiving, 2011. Because the hotel was far from full, we were able to upgrade, thanks to Ben at the front desk. This hotel offers a very nice exercize room (very important for us) and our room was quite nice and comfortable (with the exception of the shower that for 2 days only provided lukewarm water). We definitely plan to return to Salida and would like to stay at this hotel again but they do need to correct the lukewarm water situation.

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6 December 2011

I am so glad that Hampton Inn & Suites was able to make your Thanksgiving special. Thank you for taking the time to give your input on the hotel, we greatly appreciate it. We did take a look into the luke warm water situation and it has been resolved. We look forward to seeing you next time!
Happy Holidays.

Anand Dutta

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