After reading the reviews, my husband, grandsons and I had hoped to have an enjoyable and relaxing night's stay at this hotel. We experienced the exact opposite!! Beginning with the unfriendly woman at check in, to finding hairs in the bathtub, to having to check out towels from the front desk to swim only to find out that the pool was so cold noone was in it. And just when I thought it couldn't possibly get any worse... we had to listen to the music from the bar until almost 2:00 a.m. and when the music finally stopped, the fire alarm in the hall went off, and continued to go off numerous more times throughout the rest of the night. There were guests in other rooms that I spoke with, who were also very upset. When I did go to the front desk to let them know, I was told very rudely that they were aware of it ... Only when I asked for the name and address of the owner of this property, did the manager on duty finally apologize. She said she had my name and number and told me that I would be contacted by management. Needless to say , that did not happen! I would NEVER recommend this hotel EVER! You really are better off sleeping in your car than stayig here!!!
Room Tip: There is no such a thing as a good room here!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Thank you for your review. I apologize of the inconveniences you incurred during your stay. At your convenience, please contact me at dpatrick@puebloclarion.com so I can discuss these issues with you. The issues you incurred is not our normal operation procedures. If you were here during our recent wrestling tournament, there were many negative issues that our guest were experiencing. Again, please contact me at your convenience. As you can tell by our other reviews, this is not the type of comments we receive.
Thank you,
Dennis L. Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
