It was a long Thanksgiving weekend for an out-of-town visitor. I don't know if this is typical for HIE, as I have never stayed at one before. However, after this visit, I probably won't. Let me say first, that the staff was extremely welcoming, friendly, and interested in me. The hotel's common area in the lobby was very nice. It looks like a mountain lodge with a big fireplace and comfortable seating. A large geographic map of the surrounding mountains. Fresh fruit laid out all the time. There's a little bar that has limited hours, but I didn't partake, other than watching a little football. There is no restaurant, but the breakfast setup was adequate. Cold cereal, yogurt, fruit, hard boiled eggs, some prepacked hot stuff, and the usual beverages. I pointed out the dated milk containers. The hotel had low occupancy, so maybe they just forgot to put out the fresh food. My room was awful, and I should have asked for a different one. It smelled bad. I finally figured out that it was the bathroom, like a sewer smell. The bed was soft and worn. The pillows lumpy and pilley. I asked for new pillows on the first morning, but nothing new appeared for the next four days. The TV is an antiquated small tube set. The furniture is worn and wobbly. The toiletries basic. The towels thin. I had a great view of the supermarket parking lot. But luckily the HVAC fan was loud enough to blot out the noise. What more can I say? It was cheap and located near my friends' house.

A pleasant place. Nice lobby. Very clean. Very friendly. Gets the job done with no complaints. It is a little difficult to figure out how to drive there from Townsand Ave - enter at the supermarket entry not the bank entry. I plan on going back on business.

On our USA road trip, we recently stayed in the Holiday Inn Montrose, and found it to be a real delight with clean, comfortable rooms with all the usual amenities. The staff were very pleasant and helpful, first class in fact. We would definiately stay again and can recommend to anyone passing through the area.

We've stayed at the Holiday Inn Express Townsend in Montrose Colorado before and found it to be a very pleasant place in all respects. For some reason, this visit did not measure up to our prior experience.
The staff was very helpful and pleasant - no complaint about them, in fact they deserve high marks for their attitude and helpfulness. However, the room seemed to have been "stripped" of some furniture and the room amenities were minimal. Although there was a table with straight two chairs, there was no refrigerator nor microwave, no recliner chair, only one night stand on one side of the bed. There was only one small package of soap and we had to ask that the facial tissue be replenshed. Both were supplied promptly upon request, but why have to ask? We'll give them another chance, but if this is the new standard configuration for the rooms we'll stay somewhere else for the price.