We wish to offer our sincere apologies to our guests for their unfortunate experience with these pests. Unfortunately, upon the check out of guests the management checked all the rooms in the hotel and found pest infestation in two rooms occupied by the guests. According to the pest control company these two rooms were recently infested within last 4 to 7 weeks during our very busy summer season during which we hosted thousands of guests from across the United States and International guests as well.

Unfortunately no hotel is immune from these infestations as global travel becomes more and more common place, fine lodging properties such as ours are increasingly at risk for circumstances such as this. As we are all finding out in recent media news, these pests are becoming much more widespread every day and are found in all kinds of hotels, apartments, movie theaters, hospitals, private homes etc. and until a permanent solution is found we must be vigilant in doing all we can to protect our customers from these incidents. I think readers would be interested to know that hotels are as much victimized by these pests as are people who encounter them, and spend thousands of dollars a year to protect their properties as best as they can. Because these bugs get into luggage and then luggage is put in common cargo holds, it is so easy for a break out to affect so many people. Unknowingly, people carry these bugs in their own baggage and actually bring them into the hotels, not to say that this particular customer bought them into the hotel, but clearly they were brought into our hotel in exactly this manner by a previous guest. Lodging facilities that by their nature of business hosts thousands of guests from every corner of United States as well as international travelers with very high guest turnover are increasingly more prone to these pest infestations.

As a responsible business as soon as we discovered this problem we took immediate decisive action by taking these two rooms out of inventory and by treating and sanitizing the affected rooms professionally by a well known national pest control company Terminex.A follow up inspection was done by the pest control company and no infestation was found and these two rooms are certified by the pest control company as free of any pest infestations .we will continue to remain vigilant in our protection of all of our guests.