We just returned from a 3 day stay here, and I don't think I have seen Better customer service Anywhere in the USA! The hotel is clean, and the amenties wonderful. Every person we encountered with the staff went out of their way; each one personable and helpful! I wanted to go to the nearby Park Meadows Mall, and asked about a taxi there. Within moments the young lady at the front desk relayed a radio message to the courtesy shuttle driver (which I thought was only for airport runs), and his Only question in reply was "When do they want to go? I said "asap", and we were on our way within 5 minutes!! They offered to come back and get me at the mall, with just a simple call ,to let them know when I was ready.
The housekeeping staff did come later in the day, but they did a wonderful job. I felt that if I had spoken to the front desk and let them know we were out of our room very early, they would have had the room cleaned earlier; so it was just a a matter of a request, on my part.
We had the 2 room suite, with a king bed, and enjoyed the comfortable bed and bedding--it was cool enough at night to leave the windwo open, and with it right by the bed, it was wonderful! Both light and heavier blankets and coverlets are provided. We stayed on the third floor,which was quiet. I noticed that they are pet friendly., as well. Be sure to designate non smoking, as they do stil have smoking rooms, if that is your preference. We were accomodated there, and being able to leave the windows open all night, or most of the morning, we never felt we had been in a "smoking sometime" room, as some chains will give you. I do wish they would go all non-smoking, but I can see they are trying their best, to please all customers.
The pool area seemed nice, as all of the grounds were well landscaped and very clean. We saw baby bunnies each night, feeding near the smaller flower beds!(hey, if baby bunnies feel safe here....gotta love it!)
They have a night time reception during the week that has Real food; not snacks or appetizers--we had PF Chang's when we were there, and plenty of it, along with wine and soft drinks! The breakfast is also very good; with lots of choices for those who eat healthy, ( hot oatmeal, yogurt, fresh fruit, wheat bread and bagels for toasting, etc)and wonderful pound cakes, waffles, eggs and bacon, for those who want a heartier fare. We got a little carry-out bag from the kiosk there, and took back some fruit and pound cake slices, to leave in our own kitchen, for later. With a full kitchenette and coffee maker, we enjoyed our coffee and cakes in the morning, the next day. They have a full sized fridge, and grocery stores nearby., so it is great to come back to a glass of wine or snack from your own fridge!
There are 2 computers in the lobby, in a quiet nook, and a good printer, for getting your baording passes done, for your flight, or to print directions to attractions and restaurants.
All in all, it was like having a a great apartment...HIGHLY recommend this hotel and would not stay anywhere else, on our next visit to Denver!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC