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Sheraton Denver West Hotel – reviews, photos

3.5 of 5
360 Union Boulevard, Lakewood, CO 80228
Hotel amenities
Sheraton Denver West Hotel
Sheraton Denver West Hotel
Sheraton Denver West Hotel
Sheraton Denver West Hotel
Sheraton Denver West Hotel
Sheraton Denver West Hotel
Ranked #8 of 28 hotels in Lakewood
3.5 of 5 stars 108 Reviews
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108 reviews from our community

    Trip type
Traveller rating
    30
    39
    17
    14
    8
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“O.k for the money, don't stay there platinum SPG members.”
3 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

The hotel is not bad, it needs a remodel extreamly soon.
What I didn't like as a platinum SPG member is that at check in I was tired and didn't really pay attention of my upgrade or the check in gift.
Well I got no upgrade, no gift, no club level access.
When I asked for it at the front desk the women starts telling me that they don't have my SPG number on file when I know it's there because I can see it in my reservation then she gives me acces to the club room but no offer for an upgrade or anything else.

I was only staying there because I'm trying all the SPG Denver hotels to see where I can get the most of my status. I'm at Denver at least once a month so it makes sence for my to test around.

Well I know I'm not coming back to the Sheraton Denver West.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ragarfi about Sheraton Denver West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Aguiar, Manager at Sheraton Denver West Hotel, responded to this review
1 February 2012
Thank you for your message

We're sorry that we didn't meet your expectations with this stay and hope that you'll consider staying with us again. We would like to investigate this matter further so that it doesn't happen again. I sent you a private e-mail message asking that you contact our hotel so that we can look into your reservation details. We do not have any record of a guest with your name staying with us.

We value our Starwood Preferred Guest (SPG) travellers and do everything we can to ensure they have a great stay every time. This hotel is consistently rated as one of the top hotels in the Sheraton brand because of our service and the quality of our product.

Our thorough guest room renovation was completed in early 2011 and most of our guest find the rooms extremely comfortable. On a more recent note: Our fitness center renovation was just completed two weeks ago and our dramatic restaurant renovation will start next week (completion date: 3/2012)! We're excited for you to see it!

We look forward to hearing from you and will do our best to help.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Sheraton Quality as expected- But at a lower price than expected.”
4 of 5 stars Reviewed 24 January 2012

Stayed here for a short business trip- all the quality of other Sheratons I've stayed at, but the price was lower than expected. And the internet access was free (not the $10 charge per night that all the more expensive hotels insist on charging). Staff was friendly and helpful, and the restaurant food was very good. Try for a room on the upper floors- views of both the city and mountains are great.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Traveler4703 about Sheraton Denver West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Aguiar, Manager at Sheraton Denver West Hotel, responded to this review
1 February 2012
Thank you for your compliments! We're glad that you enjoyed your stay and hope that we will have the opportunity to serve you again soon.

Our hotel is committed to guest satisfaction and we found that Internet fees were increasingly viewed as a negative part of the experience. We are actually in the process of enhancing our connectivity so that our guests have an even better experience... and of course keeping the connection fee complimentary.

Thank you again. We appreciate your kind words!
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Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great staff, location...needs some updating, though”
4 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

As an SPG Platinum, I stay in a lot of Sheratons, and truly appreciate the fabulous staff and service here. Nice sized rooms, great location, wonderful water pressure in the shower (a rarity these days), tough to beat on all counts...except...it seems Starwood forgot to update this particular property during the overhaul of the entire brand the past couple of years. It's a bit tired and worn around the edges---the carpet in my room was raveled or pulled apart in places, the mirror looked like it had been scrubbed with a steel wool pad to remove something another guess wrote on it (heavens, what did they use to write on a mirror that still leaves a mark?). Make no mistake---this hotel is clean as a whistle. Just feels like the rooms are a bit on the worn and weathered side.

Dear Starwood: Show Denver West a little love. They deserve it, and are among the best in every other category I tried.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PaperQueen_Mpls about Sheraton Denver West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fruita, Colorado
Senior Contributor
43 reviews 43 reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
“Good value; little worn around edges”
4 of 5 stars Reviewed 26 November 2011

We stayed here over Thanksgiving weekend. The rates were good with an ok view of the city from the sixth floor. The room was comfortable without heating, though the heater made a lot of noise. Bathroom light was very dim. Shower was really good. There is a gym with ellipticals and treadmills and a weight room with machines and exercise balls. The pool was nice and warm, with very few people in it. The stairs from the pool to the sixth were a good warm-up. Front desk service was friendly; bar service was very friendly. Restaurant was distinctly average. Electronic keys were the least reliable part of our stay as they kept failing.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LeeSQL about Sheraton Denver West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenverWest, Manager at Sheraton Denver West Hotel, responded to this review
30 November 2011
Thank you for your message. We're glad that you enjoyed most of your stay and hope to have the opportunity to serve you again soon.

We are delighted to announce that our breakfast and lunch restaurant will be completely renovated in the coming months! A new design and a renewed menu should provide a real treat upon your next visit after the first quarter of 2012. Of course our previously renovated Red Rocks Grill will provide great food and service during construction and there will be no disruption of service.

Best wishes in your travels,
The team at the Sheraton Denver West
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Fort Washington, Pennsylvania
Top Contributor
122 reviews 122 reviews
Reviews in 82 cities Reviews in 82 cities
30 helpful votes 30 helpful votes
“Good location, no view, strange breakfast options”
4 of 5 stars Reviewed 16 November 2011

Close to a lot of things in West Denver and Westminster. No view, I mean No view of mountains, but has views of rail spur in progress - nice.

The rooms are pretty standard for a Sheraton, but the bathroom fixtures need updating. House staff was friendly and housekeeping did a nice job of cleaning up.

Some internet restrictions, especially with VPN for business travelers.

Room Tip: Join SPG or pay for a better room.
See more room tips
  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask originalXfactor about Sheraton Denver West Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonDenverWest, Manager at Sheraton Denver West Hotel, responded to this review
18 November 2011
Thank you for your comments. We're glad that you enjoyed our location, service and award-winning housekeeping.

We do not want to mislead our guests and it is important to note that we are not close to Westminster (northern-most area of metro Denver), but are close to Denver, Golden, Wheat Ridge, and the surrounding communities.

Our hotel rooms boast two different views: 50 percent of the rooms face east toward downtown Denver and the city lights; as well as the brand-new light rail station that you mentioned! The other 50% of the rooms face west toward the foothills and mountains. We do not charge different rates for either view and most requests can be accommodated by a simple request upon check in or during the reservation process.

All of our bathrooms have been recently renovated with granite countertops and new fixtures.

Best wishes in your travels. We hope to have the opportunity to serve you again soon.
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Additional Information about Sheraton Denver West Hotel

  • Sheraton Lakewood
  • Lakewood Sheraton
Address: 360 Union Boulevard, Lakewood, CO 80228
Price range (per night):* INR6,281 - 11,672

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