I've written a review about this property before. This time, I didn't have internet issues. They've got wireless. I found out where the wi fi transmitter was - in my room behind the desk!
Everything worked as expected. I know what to expect in these hotels and wasn't disappointed nor surprised. I slept comfortably. It isn't a 5 star hotel, but it is a pretty good place to stay.
The staff were in general, very nice. The high point was the woman who checked me in. She's very detail oriented and you can tell she cares about the guests and doing a good job.
The low point was the woman in the breakfast area. She says "Hi, how are you doing?" but isn't listening for the answer, and has no problem being in your way blocking access to the food. I know she has a job to do, but in decades of travelling, I've never seen someone in the way like that, completely oblivious to the guests. I also had a "rhind" (or two or three) in the scrambled eggs, which is not common thank goodness. I'd keep the rest of the staff and turf her.
It snowed a few times and we told the hotel to not bother servicing our rooms, we didn't think they needed to be going around in the cold snow like that, but they serviced the rooms anyway. Very professional about the housekeeping but it is not an easy place to service.
Overall, I think the hotel and staff are great. Hopefully someone will notice about the woman at breakfast and straighten her around. It isn't a big problem, just a stupid thing to run into.
- Residence Inn Englewood
- Englewood Residence Inn
