I stayed here over the Thanksgiving weekend in a studio.
The check in was very good! I didn't like the first room they put me in! I went right back down to the desk as asked for a change and told them what I wanted. They changed it right away! Anytime I talked to the girls at the desk they were helpful and pleasant. The room was nice, everything was clean, and everything worked. The studio was a little bit smaller than the newer Residence Inn's, but still roomy.
The pool, spa area was nice and the water was just the right temp. Plus they had a nice workout room and a billiard table. The Wi-Fi like most places worked fairly good, but they need to upgrade to faster better routers! It was at times a on the slow side.

Housekeeping was a little lax on restocking! When someone is staying multiple nights and when soaps, lotion, shampoo, paper or bath towels get used up they should restock it!
It was a busy weekend and I think they could have used one more person on each shift, especially the morning shift. There were things that were not getting done because they seemed to be one person short to get the little things done. So when a guest pointed out a need it wasn't addressed or the staff would try to accommodate and let something else go! That effects everyone's stay including mine.

I went down to the breakfast area every morning and they really fell down HARD here! The breakfast area is way to small for the number of people they are trying to serve. Everything looked horrible! The quality was suspect and unappealing. I tried to grab few bananas one morning and that was only thing I attempted to eat! Every banana in the bunch had a big split down the inside and shouldn't have been out in the first place. So I only got coffee - when they had it, they seemed to be out half the time and it was almost always the half when I was there. I was very glad I could cook my own breakfast in my room. If the hotel breakfast is important to you, don't count on these guys. Really disappointing for a Residence Inn or anywhere else!

I gave it an "Average" over all because of the under-staffing and the horrendous breakfast room situation. Other than that it works as designed and the girls at the desk were great and in that area were "Very Good!
I am not sure I would stay here again so I would give it a maybe!
I would maybe recommend it to friends and family with a caveat emptor.
It might be a good place to stay if you were traveling with kids. (?)

For numerous reasons. The staff here has always been very friendly and helpful. This was my 4th stay at the hotel and the rooms are still clean and comfortable (windows could use washing), the staff is great, the amenities cannot be beat and are included in the cost instead of extra charges for everything. My one negative this past stay was the breakfast buffet and lack of replenishing or upkeep on a very busy holiday weekend. There was none. It would be helpful to train front desk staff to at least be able to put out extra coffee cups or plates. One guy bringing out a small container of eggs every half hour does not cut it. The quality and upkeep and replacement of food items as they were used needed more attention.
Of course I will stay here again and I highly recommend this hotel to everyone but to stay on top of things and ahead of the competition you must be able to shine "constantly", during the busiest times.

When you are on the road with your family you need to treat your family to a safe place feel, that is comfortable, and you are Able to do business. this is the best hotel. I've stayed here during the Week (2z
Xs) They near everything, fuel, and the freeway. I was on personal business and felt very safe and they provided everything I needed. Great place.

This hotel is a little dated, but not badly so. The staff was really excellent (very helpful, very responsive, willing to go the extra mile, etc.). The one major negative was the TV selection. First, the TVs are flat panel, but the signal is obviously standard definition (so it looks terrible). The channel selection was also far more limited than normal for an RI (and I had stayed at two other ones in two different cities the two previous nights).