We stayed here for one night in late August. In most respects this is a very good hotel. We had a top floor room. It was clean, well equipped, and quiet. The front desk staff were enthusiastic and helpful. The free wi-fi was a little slow, but the place was full of college-age young people, probably there for a college orientation. They probably put a heavier than usual burden on the wi-fi.
We didn't try the breakfast or the pool.
Our one, major complaint concerned the closed captioning on the TV. Like millions of other Americans, I have a hearing impairment, which requires closed captioning (or disturbingly loud volume). Virtually all modern hotels provide TVs with closed captioning. This hotel does not provide closed captioning and does not inform prospective guests that closed captioning is not available. Moreover, the room TV instructions misleadingly provide closed captioning directions and the remote control even has a closed captioning button. The only thing lacking is closed captioning itself! I don't watch much TV, but I do need the weather and news reports. I cannot stay in a hotel that lacks closed captioning. Consequently, I won't be returning to the Residence Inn in Grand Junction.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 September 2011
Thank you so much for your feedback on our hotel. We are constantly looking for ways that we can improve as we like to do everything we can to ensure we provide our guests with the best guest experience possible.
We just received new flat screen televisions in all of our rooms so it may have been an issue with the television in your room. I have checked a few of our other suites and we do have closed captioning on those televisions so I will make sure that suite you stayed in is working correctly as well. Thank you for letting us know.
We look forward to the opportunity to host you again when you return to the area.
Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC