My friends and I were in GJ unplanned visiting a friend of ours that was in ICU at St. Mary's. We weren't planning on spending the night but when it was almost the next day we decided to find a place to stay rather than drive. Since a few of us work together as travel agents we asked for TA rates. we were given the best TA rate at the Marriot Courtyard and I have had pleasant experiences with them before so we went for it. The guy that checked us in, Ryan, was fantastic and the room was comfortable. The next morning there was a misunderstanding at breakfast because we thought it was included in the rate. It was not and we realized our mistake and paid for breakfast and moved on with our day. Then the Operations Manager decided to take a personal vendetta against us. saying that the agreed upon rate from the night before was invalid and not a TA rate. He was verbally abusive to myself and my other TA friend saying we were the worst travel agents he'd ever come across and that we should have known that this rate was not valid and was still upset and berating us about the confusion with the breakfast. He was very rude and was actually yelling at us from behind the safety of the check in desk. We tried to explain the situation to him; we called reservations asking for a TA rate; they told us a rate and we reserved 2 rooms. but he decided to take his power trip to the next level and told us to leave. And then when i check my bank statement today I see he charged us for the full rate and not the rate agreed upon when we made the reservations. This is completely unacceptable and not legal. I will never stay at the Marriott Courtyard in GJ again nor reccomend it to clients soley due to the actions and immature behavior of the Operations Manager. If anyone is thinking about staying here I would check into another hotel.