We usually stay at Hampton Inns when travelling because of the great accommodations and services, but this hotel is outstanding. There were some problems with our reservation when we booked it by telephone through Hilton Honors, but upon arrival the general manager,Keno, and desk clerk,Trevor, went out of their way to handle our reservation. They called Hilton Honors to assist in straightening out our reservation, offered us a choice of rooms with various accommodations, checked to assure that we were satisfied with the room, provided us with free tickets to the local gondola, extended our check out time and even gave us a gift certificate to the local rib restaurant because we had been inconvenienced. This type of service is outstanding, and we will definitely return when in the area. The hotel is clean and well maintained, walking distance to town and local attractions, convenient to the highway, and a great value for the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 November 2011
"Outstanding service"
We enjoy taking care of our guest, we strive to exceed expectations. Problems may arise and to help resolve them as quickly as possible, so you our guest can enjoy the stay.
Keno Rodriguez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC