My family and I decided to celebrate Christmas a little different this year by making reservations for Christmas Brunch at this hotel. Our reservation was on the later end of the day and we found that no entrees remained nor were there any cheeses on the cheese platter. Desserts were depleted as well. We payed just as much as the earlier diners and had far fewer options. What made this experience worse was the lack of customer service, I left several messages for the F&B manager, Mr. David Hamer and all went unanswered. When I finaly did reach him, he promised to comp a future Holiday meal for four and would send me an email correspondence stating this for redeption either on Mother's Day or Easter, more than a week later nothing has been received. Nearly $300 down the drain. I am a frequent guest and Platinum member of Marriott, next time we'll chose Marriott.
- Hyatt Place Englewood
- Hyatt Englewood
- Hyatt Place Hotel Englewood
- Englewood Hyatt
