Zero complaints about this hotel. It has character, the service was outstanding, the food was excellent (try the wild mushroom bisque), it was clean and quiet, the fitness center was clean and well equipped. The only issue was that the WiFi was a little slow and "choppy" at times, but it worked well enough and worked in the fitness center also.
Great location in town, a few minutes walking to good food and good beer.
Room Tip: Ask for a room with the river view. Balconies make it a pleasant place to have morning coffee,
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2012
Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor.
We appreciate your feedback. We do apologize for the bad experience you had with the tub drain, that should never have happened. With respect to our beds, we have "Sweet Dreams" beds which are made expressly for DoubleTree Hotels. These beds feature feather bed toppers, down comforters etc which for an occasional guest is too soft, the majority of our guests absolutely love our beds. Should you make another reservation to stay with us we would be happy to accommodate you by removing the feather bed, comforter, etc replacing with regular bedding and put a bed board under the mattress. All you'd need to do is let us know prior to your arrival and we will take care of it for you. We look forward to having another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC