We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to BEST WESTERN PLUS Rio Grande Inn

BEST WESTERN PLUS Rio Grande Inn – reviews, photos

2.5 of 5
400 E Second Ave, Durango, CO 81301
Hotel amenities
Special offer
Earn a $50 Gift Card
BEST WESTERN PLUS Rio Grande Inn
BEST WESTERN PLUS Rio Grande Inn
BEST WESTERN PLUS Rio Grande Inn
BEST WESTERN PLUS Rio Grande Inn
BEST WESTERN PLUS Rio Grande Inn
BEST WESTERN PLUS Rio Grande Inn
Ranked #9 of 29 hotels in Durango
3.5 of 5 stars 116 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

116 reviews from our community

What travellers say about this hotel
  • Indoor pool(13)
  • Happy Hour(9)
  • Train station(6)
  • Hot tub(5)
  • Free drink(4)
  • Parking lot(3)
  • Easy walking distance(3)
Traveller rating
    39
    22
    25
    15
    15
Only show reviews for Family (38) | Couples (32) | Business (9)
Date Rating
Los Gatos
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Visiting Durango, Colorado”
5 of 5 stars Reviewed 4 December 2011
1
person found this review helpful

We visited Durango, Colorado while attending a Seminar. I would, highly, recommend a stay at the Best Western Plus in Durango. Our room had all the amenities anyone would need and it was very clean. The front desk staff were very friendly. Durango is a very nice small town. We took a ride on the Durango-Silverton Steam Train, a must when visiting Durango. We counted over 40 restaurants in town. Unlike other touristy-towns, Durango does not shut down at 6 PM. We are looking forward to another visit.

Room Tip: We were on the third floor and never heard any noise.
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by FlynGramma for Durango
Ask FlynGramma about BEST WESTERN PLUS Rio Grande Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
12 December 2011
Thank you so much for the kind review. We so appreciate your business and hope that you will return again and enjoy more that the area has to offer.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenwood Springs, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Rude!”
1 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

After a long ride on motorcycles in July, we finally got there. The front desk young lady began checking us in.. She Wanted the bike plate numbers. I did't have them. and asked if I could just give make and colors. She respond "yours are not the only bikes in the parking lot..." ok...then I questioned the room price It was higher than I remembered for the rewards price. Rather than a friendly response, she answers "would you like me to find you a cheeper room somewhere else" I should have said yes. Electronic keys didn't work we wait an hour, Another room air conditioner replaced not repaired in the middle of night.
The rooms were $179 per night, Free Happy Hour [...]. Not worth the price at all! Go to Holiday Inn Express instead

  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by wendy h for Durango
Ask wendy h about BEST WESTERN PLUS Rio Grande Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
12 December 2011
Please accept my sincere apologies for my employees shortness with you at check in. We do get a great deal of motorcyclists staying in the summer months and it does help us if we have more information to contact the owner of the bike if there are issues during their stay. We do pull the air conditioning units out of the rooms and replace them with a new unit if there are issues. A lot of times we do not know what the problem with the unit is until they actually pull it apart and can diagnose the issue. I do apologize that it happened in the middle of the night but I am glad that we came up with a temporary solution so that the room was comfortable for you. Durango is a great area to ride. I am sorry that your stay was not as pleasant as you would have liked but I do hope that you were able to enjoy the town while you were with us.

Mary Kay Dobson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Durango hotels

BEST WESTERN Durango Inn & Suites
3.5 of 5 stars
Show Prices ABS:HotelCheckRates-d83118?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Residence Inn Durango
4 of 5 stars
Show Prices ABS:HotelCheckRates-d85111?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
General Palmer Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d286533?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hampton Inn Durango Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d85084?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Purgatory Village Condo Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d85621?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
schweiz
Top Contributor
54 reviews 54 reviews
Reviews in 43 cities Reviews in 43 cities
19 helpful votes 19 helpful votes
“moderate Hotel”
3 of 5 stars Reviewed 22 November 2011

We stay a lot in BW, this was the most moderate one (but pricest) we stayed on our trip.
The rooms are dark and could use some renovations. The indoor pool is great, but as the rooms are directly above and around it, you hear the laughing and playing very loud through the glass door of the rooms. Breakfast was also a big dissapointing and not BW like we were used to.
Ok to stay for a night, but we wouldnt come back.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask aquamarina75 about BEST WESTERN PLUS Rio Grande Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
30 November 2011
I am so sorry that you did not enjoy your stay with us. We are currently working on the lighting in the rooms to make them brighter. We have replaced all of our case good this year, added flat screen television sets, and upgraded our linen. We have also added several breakfast items and I again apologize that you were disappointed. We do have children that use the pool and it can get noisy but we do only have it open from 9 am - 9 pm so their activity does not upset other guests. I hope that you enjoyed your time in the Durango area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vail, Colorado
Top Contributor
56 reviews 56 reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
“Standard Stay”
4 of 5 stars Reviewed 19 November 2011

Stayed here one night for a high school volleyball game the following morning. Easy walking distance to restaurants. Clean rooms, nice reception at night and breakfast in morning. Nice flat panel televisions. Location/parking lot a bit dark in the evening. I would stay here again.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask AmyinVail about BEST WESTERN PLUS Rio Grande Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
30 November 2011
Thank you for the review. We do have a great location and offer several amenities for our guests. We are adding lighting to our parking lot and redoing our bathrooms this off season. We enjoyed having your team stay with us and hope that they will consider us again in future travels to the Durango area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
midlothian texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Close, clean and fair”
4 of 5 stars Reviewed 14 November 2011 via mobile

Weather prevented us from continuing on to Cortez. We were lucky to find something close ... More than I wanted to pay . 127$ for two bed room ... But hey it's downtown

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask howardmims about BEST WESTERN PLUS Rio Grande Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
30 November 2011
Thank you for responding on Trip Advisor. We appreciate your input and your business. We hope that you will consider us again if your travels bring you to Durango.

Mary Kay Dobson
General Manager
Best Western Rio Grande
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN PLUS Rio Grande Inn also viewed

Doubletree Hotel Durango
4.5 of 5 stars 295 Reviews
Durango, CO
Show Prices ABS:HotelCheckRates-d83157?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Comfort Inn and Suites Durango, Colorado
Show Prices ABS:HotelCheckRates-d85113?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Strater Hotel
4 of 5 stars 212 Reviews
Durango, CO
Show Prices ABS:HotelCheckRates-d83162?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 29 hotels in Durango, ranked by popularity »

Been to BEST WESTERN PLUS Rio Grande Inn? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN PLUS Rio Grande Inn

  • Best Western Durango
  • Durango Best Western
Address: 400 E Second Ave, Durango, CO 81301
Price range (per night):* INR6,833 - 12,490

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Rio Grande Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN PLUS Rio Grande Inn
Show the lowest price for this hotel (from our partners)
Show Prices