We made our reservation at Ramada's website for a suite with a hot tub (as listed in the room amenities) . We called 3 times because the site also showed 2 different rates and we wanted to be sure. We received an email conformation for a suite with a hot tub. Upon arrival we found that the room was a suite, but no hot tub. We returned the desk and were told that was what their computer said (no hot tub) and that was what we were getting. After several minutes of rude conversation with my wife, the clerk refused to speak to her and told me he was giving us the hot tub room, (like it was a favor to give us what we reserved) and that we could take it up with management when they came in 2 days. We checked into our room and found the ice machine on our didn't work, the pool was closed, the fitness room was closed, not to mention that we had to park a block away on the street because the parking lot was full of park and fly cars. We stay anywhere in Denver but there!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 January 2012
I am greatly sorry for the rudeness of the front desk. I can assure you that this is not the norm. I am currently in the process of looking into the situation with the reservation and the parking. I wanted to also apologize for the pool being out of order due to repairs. I hope you accept my apologies and look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC