This hotel is just a tiny bit dated. It is, however, very clean. The restaurant, bar and Starbucks are nice with standard high prices on some of the food. However, the sandwich bar at 9.95 since is not a terrible deal and you get a sandwich that is difficult to finish in a single sitting.
The reason I gave it three stars was that it is somewhat dated (although under renovation which means it improving), the beds and bedding are not comfortable or nice, one of the front desk persons was "snippy" and refused to answer questions about conference set up. Instead of saying she wasn't equipped to answer the questions she quipped that she had already answered several questions of others attending and I should go ask some of them.
The breakfast buffet is nice, but overpriced at $15. The elevators are tiny.
The A/C and heater in the room was not working properly and made the temperature uncomfortable. The television remote needed new batteries and nobody had checked to do this.
They did, however, bring a new battery right away.
Overall, the hotel is affordable at 107 a night, but just okay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Dear ICHermes -
Thank you for your feedback from your stay with us this month. I always appreciate hearing from our guests, especially when there are some things that need my attention. I was glad to see you enjoyed our Mile High Deli Sandwich and Wake Up DoubleTree Breakfast while you were with us - both very popular options with our guests. And you are quite correct that we are renovating. We're completely remodeling all guest bathrooms - and they're fabulous - as well as updating our guestrooms; we just completed new lobby furnishings and flat-screen TV's in all our rooms. An exciting time for us and for our guests, too, I hope. However, there was no excuse for less than the friendliest possible attitude from our staff. Please be assured I have spoken to our Front Desk Manager about the DoubleTree by Hilton philosophy of warm, caring customer service. I hope you'll come back soon to see our improvements!
Sincerely,
Allen Paty, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC