So the phone didn't work during my one night stay. I would call the front desk and heard nothing. I went to tell the person at the front desk and apparently the call was coming through and I had just hung up on him... At check out the following morning I told another guy (just happens to be an indian fella, just so you know who I'm talking about if you go there, assuming he is the only indian fella there of course) about the phone and he didn't seem really concerned that it wasn't working... Oh well, just one night right? I didn't labor the point. I asked him if he could give me a number to a taxi company to get to the airport. He pushed me to use this private car hire firm - he said they were about 10 dollars cheaper than the metered taxis... I say I am not sure but he shrugs and says why not call them anyway? So he does this off his own bat and tells me they will be here in 10 min. I trust he is telling the truth and go with it. 20 min later still no show (and I have to get going) so I tell the desk guy I'm going to call a metered taxi company. He looks annoyed and calls the private hire guy who seems to get mad at him in turn and says he will charge me 10 dollars for making a "booking"... I am shocked. I tell him I did not "book" anything and in any case the car is late. I'm not about to pay anything. He is talking on the phone with the car guy and he (the desk guy) says to the car guy "yes you can come onto the lot when you get here"... (!) I am assuming to confront me and extort me for 10 dollars. I ask to speak to the manager... he glares at me angrily and says he is the manager. I leave the hotel and end up at a random business to call for a proper cab... 10 bucks cheaper than what the hire car would have been. It looks like these hotels are in league with certain car hire companies.. just be careful before asking them to make any suggestions as there may be twisting of the truth. I recommend always going with a metered cab in a city you don't know well. At least they should be regulated and not in cahoots with the hotel manager.
- Comfort Inn Denver
- Denver Comfort Inn
