So me and my friend had horrible luck finding a hotel, apparently the week we planned our trip to Denver, American Idol auditions were there too. After a sketchy motel 8 expirience we decided to head to the Howard Johnson. The rate was good room was decent....kinda creepy people were lurking outside though. We were staying for two days my friend was going to pay for the first night then I for the second, so naturally they had both our credit card info (IF YOU STAY HERE PAY WITH CASH!). When we checked in the guy working said he didnt know what he was doing and his wife would take care of everything in the morning. The next morning I called the desk to make sure we were all good, she said we were only booked one night but would take care of it. SO, it was my turn to be charged and they said it wasnt a problem. I checked my bank account and there was no charge, however my friend had a charge from the night before, normal, and a new one for 114.82 that was two days of a charge. Thinking it was an easy fix we went to the front desk. Nope it was the opposite the woman, Brenda, said that they never charged for anything and we were lying- funny as to how the charge on wells fargo said it was from Howard Johnson. She told her to call her bank, the bank could get the money back from HOJO however they needed info from Brenda, but she didnt have it, even though she told us she was the manager (which was a lie). Then little did she know I work for the Khan's (a family who owns tons of hotels n' doesnt mess around with stuff like this) they gave me the corporate number (because they own several HOJO's) and chewed Brenda out for not knowing what in the world she was doing or talking about. So Brenda told us the number wouldnt work because it was the weekend, we called: it did. Then to avoid the same issue with my card I told her to delete all my information, of course though i checked my info and was also getting a wack charge only a few min. after. She then told us that Wells Fargo was the one making all of these charges, she would go to any extent to not admit that she screwed up. Wells Fargo told us that, that isnt possible, to get into Hojo's database and charge us off of it. Well Brenda said he was lying. After 3hours I finally got to talk to the real manager who did give us a refund for the mistake, however, it was not immediate, we had to wait until wed. even though we needed that money now, and they charged for all this bogus stuff. Also she screwed up the refunds I recieved my friends whole refund so now I owe her. We had to file claims with bank too. DO NOT GO HERE! BRENDA IS A MONSTER WHO LIES AND WILL ROB YOU, AND OBVIOUSLY CANT HANDLE A SIMPLE TRANSACTION!
*UPDATE- It is now 3 days later, still no refund, but at this point I just dont care. Now the manager lied, however, corporate will handle it and my bank is going through a claim with them. SO I WILL GET MY MONEY BACK ONE WAY OR ANOTHER.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC