We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Crowne Plaza Denver International Airport

Crowne Plaza Denver International Airport – reviews, photos

3.5 of 5
15500 East 40th Avenue, Denver, CO 80239 (Formerly Holiday Inn)
Hotel amenities
Special offer
Save on Hotel Packages!
Crowne Plaza Denver International Airport
Ranked #65 of 147 hotels in Denver
3.5 of 5 stars 105 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

105 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • Next morning(3)
  • Very nice(3)
  • Lobby area(3)
  • Business travelers(3)
Traveller rating
    19
    31
    29
    20
    6
Only show reviews for Family (23) | Couples (29) | Business (35)
Date Rating
london , england
Senior Contributor
45 reviews 45 reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“Ok stopover for 1 night”
3 of 5 stars Reviewed 6 February 2012

Decided to stay here for 1 night on our way back to the UK after our flight was cancelled. We needed somewhere with a free DIA shuttle and this hotel is also only approx 10miles from downtown Denver and seemed about the best choice for what we were looking for.
Check in was ok but uninformative, room was clean, bed and pillows very soft. There was 1 sleep pack in the room (for 2 people!)
We had a drink in the bar and free nibbles, which was ok (Super Bowl was on the tv).
Breakfast was better than expected, small but nice choice of buffet or a la carte if you preferred.
We decided to give the pool a miss as it smelt very chlorinated (shame). The hotel itself seemed very quiet. Probably our only negative was being charged for breakfast when we were on a B&B package, luckily we asked for a copy of the bill before we left and was rectified after we queried it.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by TMC_london for Denver
Ask TMC_london about Crowne Plaza Denver International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Larsen, General Manager at Crowne Plaza Denver International Airport, responded to this review
7 February 2012
Thank you for your review. On behalf of Crowne Plaza DIA, I would like to apologize for the aspects of your stay that were less than perfect. I have notified the pool maintenance staff about the "chlorinated" smell that deterred you from enjoying our amenities and I apologize that you were initially charged for your breakfast that should have been included.

In the future, you may call down to the concierge for another sleep pack if needed.

Thank you for visiting and we hope to see you the next time you travel to Colorado.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dillon
Top Contributor
77 reviews 77 reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
“Needs work.”
2 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Carpet is worn and wrinkled. Service is poor. Menu needs updating. one hour for room service is weak. room amenities were ok. Tv good. Bedding good. Property has tired feel. Built in 70's, remodeled, but still needs work. Highway was really loud. 10 miles from DIA.

Room Tip: Choose away from highway.(i 70)
See more room tips
  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Snowpiste for Denver
Ask Snowpiste about Crowne Plaza Denver International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Larsen, General Manager at Crowne Plaza Denver International Airport, responded to this review
18 January 2012
Thank you for your review, we have recently gone through a large renovation, in which we updated flooring, bathrooms, bedding, furniture, and many other improvements in the rooms, lobby and restaurant, hopefully to eliminate a worn or tired feel. We are working very hard to make this hotel updated and up to high standards; that being said, we thank you for your critique and will take into consideration making additional updates to ensure the satisfaction of our guests.

We also apologize for the wait on room service and that issue will be addressed with our staff.
We hope that you will stay with us again in the future so that we can demonstrate our above brand average service.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Denver hotels

Embassy Suites Denver - Downtown / Convention Center
5 of 5 stars
Show Prices ABS:HotelCheckRates-d1859056?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Magnolia Hotel Denver
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d83040?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Homewood Suites Denver International Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1149434?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Four Seasons Hotel Denver
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1845691?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Oxford Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d83093?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Miami
1 review
1 helpful vote 1 helpful vote
“Terrible service. The manager completely disregards their guests and the staff is totally careless and irresponsible.”
2 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

Not a bad property for the money for the incompetence of the staff and the manager when attending the guests needs makes it a terrible hotel.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask hcortes66 about Crowne Plaza Denver International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Larsen, General Manager at Crowne Plaza Denver International Airport, responded to this review
10 January 2012
On behalf of all of us at Crowne Plaza Denver International Airport, I sincerely apologize for your negative experience with us. We take great pride in the service and accommodations that we provide to our guests and we do not take negative feedback lightly.

We hope you can accept our apology for your previous stay, and we hope that you will give us another chance in the future to demonstrate our above brand average service. It is our goal to offer a comfortable atmosphere with exceptional service and we would love to show you this.

Please call my direct line, 303-302-4132, at your earliest convenience so that we can attempt to rectify the situation.

Sincerely,
Don Wooding
General Manager
Crowne Plaza Denver International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
“Great airport hotel!”
4 of 5 stars Reviewed 2 January 2012

I usually book this hotel through hotwire.com because I always get a great deal on the price, and I always know that I'm gonna get a clean and nice room with all the amenities and great customer service too! They even made a wrap once even after the kitchen was closed! That's what i call customer service ;). They always pick you up on time, except for one that the van forgot to pick me up, but oh well honest mistake... Other than that I love staying at this hotel every time I have to stay overnight in Denver.

  • Stayed April 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CharlitaatBC about Crowne Plaza Denver International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Larsen, Guest Relations Manager at Crowne Plaza Denver International Airport, responded to this review
10 January 2012
Thank you for the review! We appreciate your feedback, and we apologize that our van forgot to pick you up once even if it was an honest mistake.
It is our goal to offer a comfortable atmosphere with exceptional service and all-around satisfaction.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“good hotel near aiport”
4 of 5 stars Reviewed 28 December 2011

Nice hotel if you want to be close to the airport, they have a complimentary shuttle to and from the airport. Considering winter weather in Denver, this is a good hotel if you have a flight the next morning. Limited but decent food choices nearby. Indoor pool and jacuzzi. Excellent bed and bed linen quality / cleanliness, in fact the best I have seen in a long time. in a hotel. Great shower head. The front desk staff is very friendly and accommodating. I would recommend this hotel anytime.

Room Tip: Ask for the atrium / courtyard side, should be quieter than the freeway side
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ALTX01 about Crowne Plaza Denver International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan Larsen, Guest Relations Manager at Crowne Plaza Denver International Airport, responded to this review
10 January 2012
Thank you for your review! We appreciate your feedback. If you are interested in the food choices in the area, including their distance from our hotel, check out our Facebook page!

It is our goal to offer a comfortable atmosphere with exceptional service.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Crowne Plaza Denver International Airport also viewed

Country Inn & Suites By Carlson, Denver International Airport
Show Prices ABS:HotelCheckRates-d530585?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Crowne Plaza Hotel Denver
4 of 5 stars 224 Reviews
Denver, CO
Show Prices ABS:HotelCheckRates-d119941?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Staybridge Suites Denver International Airport
Show Prices ABS:HotelCheckRates-d1026992?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 147 hotels in Denver, ranked by popularity »

Been to Crowne Plaza Denver International Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Crowne Plaza Denver International Airport

  • Crowne Plaza Denver
  • Denver Crowne Plaza
Address: 15500 East 40th Avenue, Denver, CO 80239 (Formerly Holiday Inn)
Price range (per night):* INR6,945 - 10,026

Owners: What's your side of the story?

If you own or manage Crowne Plaza Denver International Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Crowne Plaza Denver International Airport
Show the lowest price for this hotel (from our partners)
Show Prices