MOST DISGUSTING HOTEL I HAVE EVER STAYED IN AND THE RUDEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. First, this hotel is far grosser than any cheap motel i've ever seen. It smells bad, the walls are stained, and our comforter had a HUGE stain on it. SO GROSS!!! We were told we were getting two queen beds and instead got two double beds, so my boyfriend and I had to sleep in separate beds on new years eve.

I also had possibly the most appalling customer service experience I've ever had with one of their managers. Because the hotel was so disgusting and we didn't receive the right room, hotels.com, who I booked this through, spoke to the hotel and then refunded the entire amount of our reservation. Which we very much appreciated and seemed fully appropriate. A MONTH LATER, the hotel charged me directly for the room!!!! I called and told them that hotels.com had spoken with the manager there who had agreed to refund the full price, and that if there was a dispute with hotels.com then the issue was between their hotel and that company, and they shouldn't even have had access to my credit card information. THE MANAGER then told me they had my credit card info b/c I'd given it to them when i checked in (as is always required at a hotel for incidentals) and then he basically threatened me that he could charge me without my permission. He said "Ma'am, I have your card on file. I have your signature on a piece of paper." Unbelievable! It's one thing if he wanted to find out more from me and have a rational discussion about why I was unhappy and tell me what their refund policies are, but at that point, any smart person would realize the dispute was between them and hotels.com and that charging a customer for reservation they didn't give you their card for simply because you have access to the information is NOT LEGAL. Putting a card on file for incidentals does NOT give that hotel the right to charge you for a room when a travel broker refuses to pay. Threatening a customer to charge them for something other than they agreed to simply because they happen to have my credit card info on file from when I checked in is disgusting. From the moment he picked up the phone, the manager, instead of being remotely apologetic and saying sorry you didn't enjoy your stay or whatever, was accusatory and bizarrely angry. He said, "you have to pay for services. did you not receive a room to stay in for the night?" When he devolved into yelling at me and not listening to my questions, I asked repeatedly for his name and he wouldn't give it to me (shocker) which is again patently unprofessional. If you think you're in the right, then you should be able to give your name. Not wanting to give a name just further made me feel like I was being ripped off from a completely unprofessional establishment. And if you're going to basically tell a customer to f-off and that you can do whatever you want with their credit card information even though we already agreed to refund the room to hotels.com, don't be surprised when they want your name. It was just so weird and certainly goes towards explaining why the hotel is in such bad shape.

Also, I got the manager's name (did he really think I couldn't get it?) It's Cory VanRy. I hope he gets fired immediately.