This hotel exemplified customer service and comfort in an airport hotel. I was warmly greeted and allowed to check in early, which was a pleasant surprise. My room was comfortable and everything worked. When I went down for dinner, during the time of happy hour, my server offered me a free drink since it was still happy hour. Dinner was delicious and the server suggested a wonderful dessert. The hotel was about 4 miles from the airport so it was a quick trip to return my rental car. My only issue ( a tiny one) was a wait for hot water --when I reported this via the comment card the chief engineer wrote to me and personally reported that the problem was fixed. This hotel exemplifies customer service!

We were here for a 2-day business meeting, and I'd consider coming back just for some R&R.

Two things to note:

Happy Hour - 5:30 - ? offers free drinks and snacks in the lobby. Not only a fabulous sangria, but free munchies, pita and hummus, popcorn, carrots/celery and more.

Breakfast Buff - this would be a $16 breakfast if they charged for it - the big treat is the made-to-order omlette.

All the other usual things apply: friendly staff, clean rooms, excellent service.

I decided to stay at this Embassy Suites because I usually stay at an airport hotel the night before I fly out the next morning after a business trip. When I booked the hotel using our corporate travel agent it said the internet was free, well when I got there it wasn't. The manager's reception was pretty normal for an Embassy Suites except instead of real grapefruit juice they used grapefruit juice cocktail as a mixer. If you like grapefruit juice you know what I'm talking about, if you don't think OJ vs. Orange Fanta as a mixer and you'll get the idea.

The shuttle was another thing; when I turned in my rental car they told me they would be there in 15 minutes, well it took them an hour and a half to pick me up and if I had not called them a couple of times I might still be at Hertz.

Breakfast was a standard Embassy Suites breakfast and they did have butter and of all things grapefruit juice. Why can the restaurant have grapefruit juice but the bar didn't?

By this time I had learned you need a humidifier in your room in Denver during the Fall and Winter. They brought me one within 5 minutes of my request but then the facilities guy was expecting a tip.

The shuttle to the airport was OK, no complaints here, but I was ready to leave this property.

My wife and I stayed here the night before flying out to Cancun and I was surprised at the level of service. On the pick-up from the airport, we had to wait about 45 minutes and make multiple calls to the hotel to find out where they were. Unless you are elite rewards member, the internet is $15/night. The TV had a poor signal and was a bit fuzzy. The desk staff and bar staff were far from friendly and it seemed to inconvenience them to ask for anything. The rooms are somewhat like a comfort suite with a sofa and seperate bedroom. The lobby and bar area were really attractive with a mining them. If you are staying at DEN, I would suggest the Holiday Inn instead.