Everybody below that has written a comment has a clearly justified concern. Initial interaction with management was great, Larry K. However follow through was touchy.
The apartment it's self is great and i can't take that away. Beautiful view , clean, great beds, beautiful benefits, great gym. I would truly say better than a hotel.

HOWEVER....in a hotel you have say, you are treated as a customer, the idea being your comfort and the money you dish out means something. The owner is not a customer oriented person, sorry to say. Instead of helping his customer with a very small issue of check out time, he charged for a full day , via email. Not with a call not with notification, just said i'm charging you and pretty much nothing you can do about it. So In final you are better paying more at a hotel than dealing with last minute unprofessional dealings. BUYER BEWARE, you are PAYING FOR WHAT YOU GET.

Brooks Towers was a great place to stay. I came to visit my daughter. Super convenient, and close to 16th street where there are a lot of restaurants. Service gets three stars because front desk girl was snappy with my husband. Can't remember her name, but she works weekdays. Sure she won't be around long, so I would still recommend Brooks Towers.

I experienced similar interaction as others - called the number listed and it went to a cell phone; reserved 4 nights, told I had to prepay to hold it. Property manager, Larry Keyser is good at giving alot of 'smoke and mirrors' up front but does not deliver. First night I arrived the desk clerk advised I could not have the reserved room if I was not 'on the list'. They and I tried calling Larry Keyser and were only able to leave voice messages. I had to walk (late night) to the Embassy Suites to find a room for the night. Larry Keyser did return my call on the following day and promised to 'make it right' for the duration of my reservation and promised crediting my credit card. After several phone calls and emails, NO CREDIT, NO RETURN CALLS. I would strongly advise to consider staying at other establishments.

Our stay at the Brooks Towers was mostly pleasant. The unit we rented was well appointed and nicely decorated. Other than the 2 fire alarms and the 5:30am trash pickups we had a positive impression of the building and unit.

The location was convenient to all the downtown attractions.

The problem has been getting a refund of our security deposit. I have emailed Mr. Keyser 3 times and called him twice. It has been a month since we departed the Brooks Towers and have yet to see the return of the security deposit...despite Mr. Keyser's promise of a week ago.

Had we received a timely return of our security deposit, I would have rated our stay much higher.