I stayed here with three children for three days and it was the worst hotel I have ever stayed in. We had requested a non-smoking room, and when we entered it reeked of smoke. We immediately asked for another room, and was given one option, which smelled of urine and musty/body odors. Both were awful, but we choose to keep the cigarette smell one since we were already there and with lots of luggage, and at least we "knew" what we were smelling with the cigarettes. We then noticed the ceiling over the sink was falling in, the walkways were beyond disgusting, and (not the hotel's fault, but...) people were arguing in the middle of the night and smoking outside their rooms. The ventilation system is a disaster and sends the smoke throughout the rooms as well as people's voices and television sounds. The breakfast area was beyond disgusting and had very little food. After the first morning we gave up and paid for food elsewhere. After we came back from sightseeing (I had requested to speak with a manager who kept eluding me) the cigarette smell was so overpowering in our room I yet again asked to be transferred. We were given a couple of options, and fortunately one had less cigarette smell but smelled very musty. It was a ‘better’ room but also had a lousy ventilation system. Overall, the staff is rude (two front desk clerks were sweethearts but they were the only ones), the management uncaring and uncooperative, the place is filthy, the rooms disgusting, and it left a terrible impression on us of Colorado Springs. PLEASE spend $5-$10 more a night and DO NOT STAY HERE, especially non-smokers with children.
Room Tip: If you MUST stay here (but don't) request a remodeled NON SMOKING room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC