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Crestwood Suites Colorado Springs – reviews, photos

2.0 of 5
6210 Corporate Dr, Colorado Springs, CO 80919
Hotel amenities
Crestwood Suites Colorado Springs
Crestwood Suites Colorado Springs
Crestwood Suites Colorado Springs
Crestwood Suites Colorado Springs
Crestwood Suites Colorado Springs
Crestwood Suites Colorado Springs
Ranked #42 of 105 hotels in Colorado Springs
3.5 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    17
    19
    7
    4
    12
Date Rating
Kaufman, Texas
Senior Contributor
39 reviews 39 reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“The most HORRIBLE hotel experience I have EVER had!”
1 of 5 stars Reviewed 2 February 2012
4
people found this review helpful

This was the site of the most Horrifying hotel experience I have EVER had. And I used to work in the travel industry, therefore have had the pleasure of lots of different hotel experiences.
My husband and I traveled thru Denver and booked a room thru an internet site and got a room at this location. We arrived at our hotel and had to wait for a bit to be checked in, there was police officers in the lobby speaking with a couple about entering unit that was unkempt/unsafe and had a young child in it. Great.
The man behind the desk ran up and checked our room to make sure it was ready. We got checked in and proceeded to our room. We were HORRIFIED when we got in there. The room was DIRTY to say the least. There was spit in the sink, the towels had dirty spots where someone had dried their hands on them. I pulled back the sheets and they were dirty! There were stains on the sheets (you get my drift?) and hair there too.
We went down stairs to get moved to another room. The man behind the counter once again ran to go check the room. He came back and told us it was ready, but we had to bring our own towels up. He handed unfolded towels from the cart behind him and proceeded to give us our room key. We went to our room on the other side of the hotel and had to go past the laundryroom. We peeked in and saw leftover food all over the folding tables and the trash wsa literally overflowing the trash can. We shook our heads and continued across the hall to our room. The key didnt work so my husband had to go back down to the desk and get it fixed. We went into the room and at first it was okay. I went to the bed and pulled back the bedding. There was blood stain on the sheets and still imppression of someones head in the pillow. THAT WAS IT! I was in tears at this point, we had been driving for about 15 hours and all we wanted was a clean bed to rest in for the night.
We went back downstairs to tell the front desk we were leaving and how gross the rooms were. The man behind the counter stuttered and stammered about how that had NEVER happened before, just as another couple came around the corner angry about the dirty room they were just sent to also!

I contacted the company directly and told them of our experience. I was called a day later by a manager named Dot (?) who said she was the regional manager and profusely appologized and went on about how that is not how the company usually is and went on about how she already knew what had gone on and such. She told us that we had a complimentary stay at any of the hotels in the family they manage.
Well, now I have contacted the company 2x about our "complimentary" stay and not once have I gotten a response. I leave voice mails, and no one calls back. Not surprising after the quality of the hour long "stay" we experienced at the hotel.
Stay here at your own risk. And make sure your Hepetitis shots are up to date....

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Justa_Figment about Crestwood Suites Colorado Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Porter, General Manager at Crestwood Suites Colorado Springs, responded to this review
14 March 2012
Crestwood Suite apologizes for your experience while in Denver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
1 review
“Business traveler”
5 of 5 stars Reviewed 21 December 2011

Traveling professional, stayed at the Crestwood Suites for 3 weeks while transitioning to an apartment.
Rooms were always nicely kept and essentials were replemished without asking.
Morning and evening times were the best, friendly smile in the morning from Kelly with hot coffee ready to go. Excellent way to start off your day. Returning from work usually ended with a pleasant conversation with Stan and asking how the day went.
Would I stay at Crestwood Suites again? Absolutely, with a strong recommendation to the corporate office to continue using them.
Thank you Kelly and staff for providing a safe and friendly atmosphere.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask larry33364 about Crestwood Suites Colorado Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Porter, General Manager at Crestwood Suites Colorado Springs, responded to this review
15 February 2012
Dear Larry,
Thank you for placing you personal review with Trip Advisor. I am so pleased that you enjoyed your stay with us here in Colorado Springs, and that my team & I were able to make you feel at home while in the middle of your transition. It was a pleasure having you here. I look forward to your next visit.

Thank you,
K. Porter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“You get what you pay for.”
3 of 5 stars Reviewed 13 November 2011

Made this reservation through priceline as part of a Flight + Hotel + Rental car deal. It was a last minute decision to go and the cost of the Airfare was extreme. As it turns out, the Combo deal was a very good deal. Essentially the hotel room was FREE - good thing too, because the hotel room was nothing to write home about. The room smelled a bit like pets and the carpet seemed to need a good cleaning. It was a place to stay cheap - but I am glad my wife as not with me, I don't think she would have liked it.

  • Stayed August 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cdurbin about Crestwood Suites Colorado Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Colorado Springs CO General Manager, General Manager at Crestwood Suites Colorado Springs, responded to this review
28 November 2011
Thank you for taking a moment to let us know your thoughts. We appreciate all reviews that makes us aware of some areas we need to improve upon. We look forward to your next visit and trust you will find your stay a more pleasant experience. Thank you, K.Porter
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Del Norte, Colorado
1 review
1 helpful vote 1 helpful vote
“"All that"”
5 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

I only stayed at this hotel for one nite while passing thru on my way to Denver. I thought the service was terrific from Kelly at the front desk, and the room was clean and had everything I needed for an excellent overnite break from a long and stressful trip. I would definately stay here again!! GOOD JOB

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tina L about Crestwood Suites Colorado Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Colorado Springs CO General Manager, General Manager at Crestwood Suites Colorado Springs, responded to this review
15 November 2011
Thanks for taking the time to share your thoughts regarding your recent stay with us. We look forward to your next visit whenever you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodmere, Long Island, NY
1 review
“This place and Kelly and Christine are AWESOME!!!!!!!”
5 of 5 stars Reviewed 9 November 2011

We are a military couple, thousands of miles away from our hometowns, and I tell you, this place as well as Kelly the GM and Christine make us feel so welcomed, and at home. Traveling as we have due to the military PCSing us(moving), it has been awhile since I have run into such caring people in the hotel business as the front desk here at Crestwood(KELLY,CHRISTINE, and STAN) Kelly and Christine take the time to answer the questions we have had and give us directions. The hotel is very quite, I am on the second floor and have obviously people above me, and I never here a peep. Elevator, stairwells, laundry room, is always clean. The parking lot is well lite and very safe. There is a awesome trail located directly behind hotel, resturants all around, stores etc. Everything is so close. I would recommend this hotel for anyone that is looking for great people, a home like feel and great price.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sophie P about Crestwood Suites Colorado Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Colorado Springs CO General Manager, General Manager at Crestwood Suites Colorado Springs, responded to this review
15 November 2011
Thank you for sharing your thoughts. It's an honor to serve our troops and we look forward to making your home away from home as pleasant and comfortable as possible.





We are a military couple, thousands of miles away from our hometowns, and I tell you, this place as well as Kelly the GM and Christine make us feel so welcomed, and at home. Traveling as we have due to the military PCSing us(moving), it has been awhile since I have run into such caring people in the hotel business as the front desk here at Crestwood(KELLY,CHRISTINE, and STAN) Kelly and Christine take the time to answer the questions we have had and give us directions. The hotel is very quite, I am on the second floor and have obviously people above me, and I never here a peep. Elevator, stairwells, laundry room, is always clean. The parking lot is well lite and very safe. There is a awesome trail located directly behind hotel, resturants all around, stores etc. Everything is so close. I would recommend this hotel for anyone that is looking for great people, a home like feel and great price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crestwood Suites Colorado Springs

  • Crestwood Hotel Colorado Springs
Address: 6210 Corporate Dr, Colorado Springs, CO 80919
Price range (per night):* INR3,001 - 5,502

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