My daughter and I had a bad experience with a recent stay. First, the room heater was very noisy and kept coming on at night even when the fan was set to "off." Maintenance had to come the next day and unplug it. The hot tub was cold--front desk said to try back in an hour but several hours later it was still cold. We had a 6:00 am flight out and never got the wakeup call we requested (luckily we used my phone alarm as a backup). The morning of check out, no one answered the front desk phone and I couldn't find anyone at the desk to give us our invoice, even though I waited for a while. But the worst part is they accused my daughter and me of dismantling a TV mount and charged us an extra $50. We didn't touch the TV--if something was dismantled, it happened before we arrived. But the manager was not at all helpful and would not even consider reversing the extra charge. I do not recommend the place.

Nothing but positive to say about the Hotel.stayed for 4 evenings. Two down sides, Had to fork over $100 Cash for basically a damage deposit. Unable to get a credit card authorization since I was maxed on the cards (No one to blame but me on that!). Left me with $13 for the night. Second thing was the location...Downtown with not a thing in the area! Thank God for Denny's and 7-11 across the street. I booked the room via Travelocity's "Mystery Hotel" which basically said the Hotel could be ANYWHERE in Colorado Springs. Won't make that mistake again. The room was comfortable, the staff attentive and helpful. The bathroom a bit small with very little counter space. Included breakfast was very good with standard cereal, bread, pastries. jucies, coffee. And then you get to choose from a menu your main course so it came to you piping hot! Good selection on it. Hot tub was wonderful! Other folks were enjoying the indoor pool. Each afternoon was a meet the Manager get together in which you recieve 2 alcoholic drinks if you desire. A nice touch. Overall a very pleasant Hotel but as I stated the location was the pits! That area of town is not exactly filled with upper crust of civilization, but had no problems. No smoking Hotel but that was mentioned when I booked so not a surprise. Keep up the good work Guys and Gals!

Clean room, wonderful sheets, hot tub was fantastic! We were able to arrange a late check out and free transportation to the airport. Wonderful, we will be back soon!

My husband and I stayed at the Clarion recently. Got there early, our room was ready and we checked in. The staff was attentive, helpfull, friendly and could not do enough to make us feel welcome. We had a great room. Previous reviewers remarked on the decor. But, I feel it is the little things that count. We have been a choice member since 2009 and have stayed at many choice locations. Last year we stayed at a newly opened location and the decore was outstanding, but the service was lacking, little touches nonexistant, we even felt we were bothering the lady behind the desk. So, if you want a location in Colorado Springs that is easily accessable, in a great location to area attractions, price, value and above and beyond for customer serviced pick the Clarion Hotel and Conference Center.