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Comfort Suites Castle Rock – reviews, photos

2.5 of 5
4755 Castleton Way, Castle Rock, CO 80109
Hotel amenities
Comfort Suites Castle Rock
Comfort Suites Castle Rock
Comfort Suites Castle Rock
Comfort Suites Castle Rock
Comfort Suites Castle Rock
Comfort Suites Castle Rock
Ranked #4 of 6 hotels in Castle Rock
3.5 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
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    14
    4
    4
    6
Date Rating
North Canton, Ohio
Top Contributor
53 reviews 53 reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
“OK but wouldn't return”
3 of 5 stars Reviewed 2 February 2012

The girl checking us in was really really kind, especially after a mixup with Expedia (note to others, if you put in Castle Rock it will instead pull one up in Denver). Throughout our stay the service was definitely top notch.

However, the room was OK. There were suspicious white stains on the couch (I'll let you go ahead and think what you'd have thought they were... ick). The bathroom was kind of a mess. There were a ton of white strings hanging off the faucet. I'm sure from cleaning but... still. There was some mold issues in the bathtub (around the faucet and the handle on the wall) and the ENTIRE thing on the wall moved when you tried to turn the shower on or off, very odd. The bed was the most uncomfortable thing I've ever slept in. Beyond that, our room was above the doors to go outside (room 205) so all night all we heard was the doors opening and closing. If you do stay here, PLEASE ask to not be in this room. Neither of us slept a solid night due to that.

The continental breakfast was good and what I've come to love about Comfort Suites. I was sad the waffle flavor didn't change every day like it does at other locations but everything was still good.

It isn't a BAD place to stay but definitely not one I'd return to.

Room Tip: Do not choose room 205, you are right above the doors to the outside and all night you will hear the...
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask c0reyann about Comfort Suites Castle Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joinville, SC
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice Stay”
5 of 5 stars Reviewed 16 January 2012

We spent 3 nights at the hotel and everything worked just fine for us: clean room, good continental breakfast and friendly staff.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JRHF about Comfort Suites Castle Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Just okay”
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

This property is either in need of a makeover or in the process of one, could not quite tell for sure. Overall we had an okay stay, but found the mattress to be too firm for us. I know some people really like that and it is difficult to please everyone in that regard. The staff were friendly and helpful and the breakfast was average.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask skiguy07 about Comfort Suites Castle Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
“Great Place”
4 of 5 stars Reviewed 30 September 2011

I got a wedding room block her and everything went very smoothly. Their price was great and they were very accommodating to our needs especially when we asked them to tell guests that we do have transportation for them when they checked in under the block name. Thanks so much, I would definitely recommend!

Stayed August 2011, travelled as a couple
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Ask Emily C about Comfort Suites Castle Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“DEAD MOUSE and lousy customer service”
1 of 5 stars Reviewed 12 September 2011

DEAD MOUSE found in corner of room. Two adjoining rooms with 3 sleeping kids and moved them to last adjoining room set after waking them at 9:30pm. New rooms had pukey smell and stain behind headboard. The owner had no apology and offered one room for one night free. Corporate owner Choice Hotels thought that was adequate too. I feel differently, hence the one star.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask John H about Comfort Suites Castle Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortCastleRock, Manager at Comfort Suites Castle Rock, responded to this review
30 September 2011
Dear guest I apologize that we did not meet your standard of care, at the Comfort Suites we strive to take great pleasure in looking after our guests. As I mentioned to you, the exterminating company came and looked into the matter. They indicated that the dead mouse must have eaten the bait that they setup around the building and must have got in via an open exit door. The exterminating company checked the whole hotel and did not find any other signs of activity and informed us that this is a one-off case.

Regarding your complaint, when you informed us of the dead mouse, my staff apologized and immediately moved you to another room at 8:33 pm. You were comped for that night for the inconvenience that you faced. The room that you were moved into was the room that you spent that night and the next night. At no time during your stay did you complain about any issues in your new room. Even at check out you did not complain. When you called and asked that your second night be comped, I informed you that we would have gladly comped that night if you had informed us of any issues and if we had not made it right. Let me apologize once more for the inconvenience that you faced and please know that we do care about our guests.
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Additional Information about Comfort Suites Castle Rock

  • Castle Rock Comfort Suites
Address: 4755 Castleton Way, Castle Rock, CO 80109
Price range (per night):* INR5,058 - 6,836

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