The quick summary: moderately clean hotel for an inflated price run by an absent and completely obnoxious owner who treats his guests as he is doing them a favor by letting them stay in his ski-in but not-quite-ski-out lodge.
My sister, my girlfriend, and I stayed at the Skiway Lodge from December 17-22, 2010. We stayed in Suite 9, which had two single beds and a foldout queen sofa. The room was quite cozy (aka small), as there wasn’t much room to move about once the sofa was unfolded. It was fairly clean, although some of the “slippers,” towels, and robes provided could have been newer and/or washed a few more times (for instance it looked like one of our towels had a blood stain on it).
We arrived late at night, and during the drive there we got lost. We tried to call the hotel to ask for help, but no one picked up. We called 4-5 times between 8:30 and 9:30pm, but every time we got an answering machine. Figuring that the staff was busy, we eventually found our way, and when we arrived, we learned why no one picked up the phone: there is NO staff. Our keys were taped to the outside door, which was convenient and unsettling at the same time. Anyone could’ve taken the keys and stayed in our room for that night, and certainly anyone wandering by could’ve made a few copies for future use. Further, when we arrived in the room it was a balmy 80 degrees. The thermostat was out of batteries, and it was stuck on that setting. Luckily, we were able to switch the triple A batteries from the DVD remote into the thermostat, but I wasn’t quite sure I could do it without breaking it. Just another example of the lax care given…
We finally saw the owner (the only other staff member is a half-a-day cleaning person) our third day there. We were checking out the next day, and I asked him if it would be ok if we took an extra 30 minutes after the posted 12 noon checkout time to vacate the room. Considering that only two rooms total were occupied during our stay (including ours), it really should not have been a big deal. Our plan was to ski the morning, come back for lunch, and then pack up the car and ski for another few hours. He instead suggested we pack up the car in the morning in order for the housekeeper to be able to strip our beds. Not the most convenient for us, but I said ok, and he disappeared for the rest of the day.
The next morning rolled around, and no staff was present. So, we packed up our room, but left the suitcases in front of the couch (as opposed to putting them in the car) so that the housekeeper could get around our room. When we got back for lunch at 11:30, the housekeeper was not even at our room yet, and the owner was nowhere to be seen. We ate lunch in the upstairs dining area, and then went downstairs to pack up the car. We encountered the owner for the second time during our stay, and he was quite upset with us. “I thought we had a deal” he said to me. I told him that we left our room very neat, and that the housekeeper wouldn’t have had a problem getting around our room. He scoffed and rudely walked off. I thought to myself, “we are paying money to stay here right?” Already I got the feeling of being unwelcomed, but the worst was yet to come.
That afternoon, my sister skipped skiing and instead hung around the hotel. At one point after our room was completely vacated, he approached her, and started complaining that we were inconsiderate guests. She defended our actions, and rattled off the number of issues/oddities that we found surprising about the hotel. Without going into a word-for-word playback, he called her spoiled and stupid. Mind you this is a middle-aged man speaking belligerently to his hotel guest, a 24-year told girl. Shocked, she immediately left the premises to avoid further harassment.
Finally, a quick word on the ski-“out” location: although the lodge is certainly ski-in (down the 4 o’clock run), ski-out is a bit more time consuming. First, after getting dressed in all the gear, you have to walk up approximately 20 stairs to get to 4 o’clock run. Then, you ski/board about 100 or 150 yards down to the parking lot in town. You have to take your gear off, go down a flight of steps and then up a flight of steps, walk through the parking lot (another 50-75 yards), and get on the gondola. From there, you are dropped off at the base of either Peak 7 or Peak 8. This whole process can take 20-30 minutes, and although you don’t have to drive anywhere to access the mountain, it’s not as convenient as advertised.
I’ve never written a review on tripadvisor.com before, and it’s my belief that people mostly write very negative or very positive reviews. Despite the standard accommodations at this hotel, I want to qualify this as a very negative review. We collectively have skied most of the mountains in Colorado, staying at this caliber/rated type of inn/hotel every time. We have never, ever been treated more rudely, with more contempt, and felt like we were unwelcomed than when we stayed at this place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC