Did a time share exchange for a studio lock off room, it was small but we managed, and the many amenities at the resort made up for it. Received a call from the resort the week prior to our arrival (also a conformation in the mail several weeks before), asking if we had any questions or concerns. Asked if we arrived before check in time if we could park our vehicle there and ski? They said by all means, they would get us per-registered, let us park in the heated UG parking, could use all the facilities and locker rooms, and call my cell when the room was ready, which they did when we arrived and were able to get an extra day of skiing in! They do charge for WiFi in the room, and have a free WiFi access by the main desk, it was less than fast. They also have several free PC's next to the reception area. Every member of the staff was great from check in, maintenance, to shuttle bus drivers! The pool and hot tubs were great. Had 4 outside Natural Gas Grills that 2 of the buildings shared, each had there own individual decorative lamps, and picnic tables under a small pavilion. The studio was cramped, and the kitchen in it was one of the disappointments. It only had a dorm size fridge, 2 burner electric stove, dorm size microwave, and a single sink, and a dishwasher. I understand the other 1 and 2 bedroom units have full size kitchens and dinning tables. The ski out / in is okay depending on which unit you are staying at, and took us a couple tries to find the right ski in trail, let me save you some time and hassle, just take the free shuttle, they are great and so are the drivers!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Thank you for reviewing Grand Timber Lodge! We are glad to hear you enjoyed your stay. The studio is our smallest unit and does only have a kitchenette. We do have one, two, and three bedroom options that all have a full kitchen, a larger living area, a fireplace and a balcony. Grand Timber Lodge is in a fabulous location with unmatched amenities. We apologize that the internet was slow for your needs. We strive to provide outstanding customer service at every opportunity. We are pleased to hear we met this goal during your stay. Thanks again for taking the time to review Grand Timber Lodge!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC