I think the condo was up to date, average toiletries, lovely decor.
Of course the amazing convenience of ski in / ski out is great.
Overpriced because it is not more impressive or clean or spacious than mountain thunder lodge but it is at least three times more expensive.
Beautiful pool area. Wow with the view from all sides and really great valet/ bell hop. Loved the bowling alley.
I loved how wonderfully my " day only" guests were treated!!
Valet offered to them and I know they felt special and welcomed even though they only came up to ski for they day.
My son arrived hours before me to check in and he was also warmly welcomed, given mini tour.
I had a concern about quality of cleanliness ( I'm picky with 5 star places) and was underwhelmed.
Large blood splat on wall in bedroom. Told supervisior when i found it and complained via survey after I left.
Response was disappointing. I know things can be missed, but this was right below a lightswitch.( looked like a a nose bleed that was sprayed all over the wall. How many times did I or my daughter touch that???
I did not post my thoughts about this until I got a response from management. I felt my concern was treated very poorly/ trivial email with ad for website.
Also, I do expect glassware to be WASHED.
I saw the housekeeper " wipe" the bathroom glassware with a rag and place it back on the counter.
I also mentioned this via survey and was told they use " clean rags" from manager via email.
Really? How about soap and water? Dishwasher?
I will choose another place next time simply due to the manager's lame response. To the manager:
Just admit when you are wrong, don't be defensive. It's just annoying when a customer takes time to inform you of a problem.
