We had read all the negative reviews, but decided to give the hotel a chance because lots of our friends were staying there for the wedding we were attending. We were happily surprised. The bedding was great (feather down comforter and pillows), the room was clean (checked for bedbugs), the customer service excellent (they were aware of these negative reviews), and the breakfast buffet fantastic (lots of hot, great-quality tasty foods (bacon, eggs, pancakes, etc) and great offerings of yogurt, homemade granola, fruit, pastries. Extra pillows and a quiet, quality new fridge were brought to us quickly when we asked for them. For the price ($69 per night) it was a splendid deal. The walls were thin so we heard hallway noise at night. The hallways were also rather dirty and dated, but the guest room we stayed in was just as nice as any Marriott or Hyatt.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC