We stayed here in October, 2011 while visiting family near by, did not make reservations, just stopped in to see if anything was available for 2 to 3 nights over the weekend. We gave our credit card to book for possibly 3 nights, for sure 2 nights. We were charged for 3 nights and when we told them we needed to leave for home a day earlier than expected, they refused to credit our card for the night we would Not be staying. We were told that we had to cancel our reservations in advance, although I pointed out that we never had reservations, did not make a difference. The room was extremely difficult for a handicapped person and at over $100/night, ended up being really pricey for 2 nights stay at the price of 3 nights...........definitely not worth it. And if you forget your shampoo, no tiny complimentary bottles, too expensive we were told. The persons cleaning the rooms did not speak English, could not understand our needs, sheets felt like they were starched. WILL NOT BE BACK!!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 January 2012
When a guest has personally seen the room that they are guaranteed to get and a reservation is made in person, a confirmation is then given right on the spot. This is an understanding that the room will work for them knowing the limitations of the handicap and what the room has to offer. The confirmation also has the cancellation policy for the room reserved written on it. When a guest checks in, the arrival and departure date is varified, registration is then completed in the guests handwritting with signiture. When a guest signs the registration form, they are indicating that all the information is correct. That is two methods that communicates the cancellation policy and correctness of the reservation. This is a 30 year process here at the motel.
If a guest has forgotten a personal item, such as shampoo, etc., we keep some items at the front desk. We encourage guests to ask so that we can respond appropriately.
Having a housekeeper that speaks very little English creates a language barrier. She works very hard for us and tries to be attentive. Anytime the guest has concerns or feels as though they are not getting the attention they need and deserve, again, it is encouraged to call or come by the front desk. We feel as though it is that important to get it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
