Not what we expected for the price. No bellman for baggage, no elevator. The appointments in our unit, esp. kitchen were sub standard. Huge stain on bedspread in MB, gross. Daily housekeeping didn't change sheets entire stay even after child had nosebleed. Internet was s l o w. Shut off water to entire complex at 6:00 PM with no warning with people taking a shower to fix a leak in one unit per the desk (apparently shutoff valves are not standard in this quality of construction) and I seriously doubt the main water service to the entire complex was breached. Feeble attempt to apologize by sending $20 of candy - thanks but the kids don't pay the bill. Hot tub was nice and accessible. Business center good. FYI, ATT phone service is completely overloaded in the BC area resulting in poor ability to make calls, retrieve Email and voicemail, text was best. Location was the only saving grace. Bottom line, if you are going to spend this much money you can easily find a higher quality offering, if not in BC, then in Aspen, Snowmass, Steamboat, etc. Would not stay at this property again....ever. We can go anywhere in the world for this price...
Room Tip: Don't stay and you'll be better off.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
East West Resorts (EWR) regrets that this guest was not satisfied with his lodging. In response we provided a partial refund on his stay. To clarify his concerns, while we do not have Bellman posted at the door, EWR offers baggage service through our Owner/Guest Service staff and would have been happy to assist. The 4 bedroom townhome booked by this guest does not have an in-unit elevators, but is conveniently located within Beaver Creek Village. It is unfortunate that during this guest’s stay, a leak in one of the residences necessitated immediate repair, and guests in effected units were promptly notified of the repair. During the repair, the mainline was breached and an emergency shut-down of the entire complex resulted. Although this situation was entirely beyond our control, we regret the inconvenience caused to all our guests. We attempted to contact this guest personally the next day, but were unable to connect and instead delivered a gift basket and apology note directly to the unit. At East West Resorts we strive to offer the finest selection of lodging in Beaver Creek and we take great pride in exceeding our guest’s expectations. We represent over 250 individually owned properties throughout Beaver Creek and Bachelor Gulch, and we are certain we can exceed his expectations on a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC