We stayed one night at the Villagio and had stayed at Bardessono one year prior. Comparing the two, bardessono was hands down our favorite. Villagio has a more Italian villa feel vs Bardessono which is contemporary, modern, zen. The property at Villagio is very nice and the rooms are very large. A mishap happened where we were supposed to receive a gift in our room from my brother in law and sister in law for my husband's birthday. Turns out the gift never arrived and went to another guest. When we discovered this one hour before we were about to leave, initially the manager seemed at a loss for what happened and how to make it up to us. He then offered us to go to the spa to pick out some complimentary products. However, the concierge guy (who was on the job investigating exactly what happened) was COMPLETELY RUDE, and basically blamed my sister in law for botching up the whole delivery. He was totally unprofessional and a jerk, honestly. In the end, after our stay, our sister in law and brother in law complained about the botch up and they ended up comp-ing our stay! If we were to return, we would stay at Bardessono again.
PROS: great location (close to bouchon, bottega), nice grounds, fireplace in room, nespresso machines in room, breakfast buffet was wonderful, hot chocolate when you check in
CONS: Customer service is not great, concierge guy was horrible, outside is a bit dated.
Room Tip: Took tip from prior guest to ask for room away from road/freeway
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC