I'm writing this because I can't sleep in my bed at the Ramada WeHo. The bed is comfortable, but the sheets have a stain on them, and random short black hairs. Ewww! I called the front desk and asked for new sheets. Yes, it's 10:30 at night, so I don't expect full maid service, but at least clean sheets. About 10 -15 minutes later, the security guy came to the door and handed me a stack of loosely folded sheets. I guess I just expected a sweet little maid to come up and remake my bed with crisp clean sheets, but no such luck. I thanked the security guy, and proceeded to make the bed with the new sheets, until I discovered a seriously short and curly black hair in the new "clean" sheets. Just have to take a really good shower in the morning I guess. They don't have glass glasses in the rooms, or anywhere in the hotel for that matter. The TV is not user friendly either. All that said, the location rocks, the people are nice and the price is even better. The restaurant is still not done, but they say it will be "soon". I prefer giving good reviews, sorry Ramada. I will say that the room is great otherwise.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Thank you for your review.
I apologize for the problem you experienced with our linen.
The linen is usually excellent and we dont' experience problems with it. I will share your comments with our Executive Housekeeper and Laundry Supervisor to determine how this happen and to correct it from happening again.
For the health and safety of our guests, we don't use any glassware in the guestroom. Many of our guests prefer this option as each cup is individually wrapped.
I'm sorry to hear that you had difficulty with the HDTV. We usually receive very positive feedback as most hotels don't offer 40" HDTV LCD sets. It may be possible that the remote
in your guestroom was not working properly. These can be replaced with a call to our front desk.
The restaurant is now open serving breakfast, lunch and dinner. Shortly, the restaurant K24 will be open 24 hours-a-day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC