I’ve been staying at Palihouse for a few weeks in a two bedroom loft residence – the unit is absolutely amazing – it is huge, 2,000 square feet – it was a free upgrade due to availability, and it has killer views of the Hollywood hills!! The décor and style are unique, comfortable, and more than charming. There is even a washer/drier in my suite...My favorite part of the day is coming in after work and relaxing in the carrera marble soaking tub - I am a New Yorker, typically faced paced so I REALLY like my personal space. Palihouse totally gets me. The staff really understand the type of service I look for because they don't go overboard with a butler, 10 bellman and a door person, yet, rather they know what I like because they talk to me, get to know me. They have exceeded my expectations in delivering whatever I might need from an Equinox day pass to getting me dinner reservations last minute on a very busy night (and of course the free upgrade). I can refer to their staff by name if I want and they recognize me which totally makes me feel at home. Also, the lounge and courtyard brasserie offer a lively night out & good food, but not in the cheesy LA fashion many other sunset strip hotels can’t seem to avoid…I will never stay anywhere else but Palihouse when I’m in LA. I'm so glad I found it online.

Fact: I arrived to check in at the Palihouse for two rooms that I had reserved and confirmed. Upon check-in, I was told they were oversold and had only one room. I told them I had confirmation for 2 rooms (with the confirmation email). They half-heartedly apologized and told me there was nothing they could do and suggested that our entire party share the one room they had with roll away beds or that our party split up and stay at another hotel. I was beyond myself as this was unacceptable. While they searched another hotel, I stepped away to book another hotel myself. I let them know that I handled it on my own. They proceeded to tell me that they were, after all, able to accommodate the 2 rooms. I said already booked another hotel that required payment and would be leaving. I was told that I would still be charged for the one room they did have for me. I told them this was unacceptable and was told I had to speak to their Director of Sales by calling her cell (she was on travel) to change this. I called her multiple times to no avail. Finally, the one person at the hotel ( a young gentleman who was the only person at the hotel that seemed to have any remorse and was quite funny), told me that he received permission to not charge me.

Needless to say, I will never book at this hotel, nor recommend to anyone. The the thing that bothered me most was the unprofessional manner in which they handled the situation.

Arrived Thursday, 3/24 & departed Sunday, 3/27. Palihouse Holloway, due to their location & room quality, has the potential to be a great property. However, all rooms at the hotel surround a central courtyard (with brick walls) on the first floor. So, on Friday & Saturday nights when & if the trendy WeHo scene decides to show up... the VERY SIGNIFICANT party noise is amplified by and bounces off the brick walls and echoes though the entire hotel. We could not sleep at all until after 2 am on Friday & Saturday night. The staff at the hotel thinks they are celebrities and can barely be bothered with talking to you & could care less if you didn't get any sleep! Boo hiss Palihouse!!! Will never stay here again!! Shame really!. Also, they need a separate entrance for 450.00/night room guests to enter the hotel & get to their rooms if they don't feel like elbowing their way through the packed bar/lobby of the hotel. I've never stayed at a hotel where I couldn't get sleep due to noise nor have I ever seen staff so disconnected from the service they are supposed to be providing!!! Hello...you are in the service industry!! If you want sleep, your room cleaned and a pleasant experience stay someone else. If you don't care if your room is ever cleaned, or if you like clever designed toiletries that are impossible to open and if you like dealing with staff composed of pompous little unprofessional brats...then stay at Palihouse.

Yes, the sound from the courtyard and the street can be a bit much, depending on how early you go to bed and which room you have. However, for an extended stay, you cannot beat the huge rooms, full kitchen and in-room laundry. For fun, you can't beat the location, ultra-comfortable beds, restaurant, downstairs scene, and hip spacious rooms. I stayed for 3 weeks along with a bunch of co-workers. some of them didn't love the noise factor and probably won't stay there again. However, the courtyard usually closes down by 11 and the rest of us loved it and can't wait to go back.

As for service, its for sure not like staying at a regular hotel. The front desk closes around 10 or 11 and they don't clean your room every day. But, for an extended stay its a far better option than renting a house or apartment week-by-week. They clean your room twice a week, you call ahead if you need anything and the fabulous staff will take care of it, and its more private and secure than any apartment would be.