My husband and I stayed here recently while on a 3-day house-hunting trip around the area. We priceline'd this hotel for $80/night (60% savings in theory) and it was worth just that. Definitely NOT an "upscale plus" stay as Priceline categorized it.
PROS: VERY conveniently located to the freeway. Really easy to go anywhere from Walnut Creek. Rooms were upgraded recently, so modern feel was comfortable. They were also very quiet. Bath & Body Works soaps are a bonus. Free self-parking garage was nice and secure. Fitness center was great. Walking distance to quaint Walnut Creek, but be careful if walking at night. Kind of sketchy.
CONS: #1 - The hotel is under construction (staff said from Dec 2011 through Mar 2012) which means the lobby, lounge and restaurant are not nice places to be, especially during work hours. This is a huge downside if you want to access the hotel's only free wi-fi. Unhappily paid $5 for 24 hours of in-room wi-fi.
#2 - I hope they update the rooms and building infrastructure, too. The paint was chipping all over our bathroom, and the tile was super stained.
#3 - The pool was open, but decrepit. Didn't feel very "heated." And was really small. The hot tub, which was more like a round dip pool - probably 3 feet wide - was closed. Both in disrepair. Also both are located towards the freeway side of the building. Not conducive to relaxation.
#4 - As a frequent Priceliner, I've never been treated like a second class citizen at a hotel. But I was here. At "our rate," we were not able to enjoy the complimentary breakfast or cocktail hour/hors d'oeuvres. Really shocked with that standard and the poor service it bespeaks.
Overall, a great stay for a business traveler I'm sure, but not so much for a romantic getaway. And I'm pretty sure I'm shredding my Marriott's rewards card. The chain is really going downhill on every level and hasn't impressed me in a while.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 January 2012
Dear Chantalier00
Thank you for taking the time to provide us valued feedback on your most recent visit to our Walnut Creek Marriott Hotel.
We appreciate your positive comments regarding our convenient location and access to Walnut Creek; that you found our recently remodeled rooms quiet, comfortable and with a modern feel, that the Fitness Center was great, free and secure self parking, and that your enjoyed our Bath and Body Works soaps as a bonus.
I apologize for your disappointment and the inconvenience of our lobby renovation, the guest bathroom tile and paint maintenance issues, the unavailability of the Spa (unfortunately it was out of order during your stay for a six day period for necessary repairs) and the confusion regarding our complimentary breakfast and cocktail hour/horsd'oeurves. Full Service Marriott Hotels provide complimentary Breakfast and Evening Reception beginning Sunday evenings through Friday morning in our Concierge Lounge for guests that elect to pay for the premium service and for our Platinum and Gold Marriott Rewards members. Please rest assured that we value our Priceline guests and are committed to provide them with the same quality experience that we provide all of our guests.
Please contact me directly and I would be pleased to reimburse you for your $4.95 internet charge. I look forward to your return visit and the opportunity for you to experience our new lobby, restaurant and lounge re-invent in early April.
Sincerely,
Norval Nelson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC