First - there is nothing 'obviously' wrong with the QI-Walnut, and the staff were vaguely helpful when help was firmly requested.
But there is nothing 'good' about this property, either. Rooms are average, and the property looks dog-eared and needs renovation. Staff are pleasant but indifferent. Location is a mixed blessing - near the freeway makes it handy to get around for appointments, but also there is some noise.
Telling details: when I check in, there was no chair at the desk in my room. Uh ...??? A chair was brought with a weak "sorry 'bout that" - I didn't seek nor need an apology, but the tone conveyed annoyance at having to come up with the chair.
The room smelled slightly musty and stale; the heater was old and even at low setting heated up the room to a near uncomfortable level.
Several metal door frames in the corridor have, over time, simply separated away from the wall where they meet the floor. Rust is evident. This is not a security risk, but looks bad.
The lobby is clean with ample copies of the USA Today for those inclined. Breakfast was ... bizarre in its minimal aspect: cold cereals, and a few donuts, and some very bad coffee. That's it. Why bother?
There were no cracked mirrors, no visibly dirty linens, or anything of that sort - but the place reeks of either no budget, or else a lack of care. The price is right, and if location is important, you won't be miserable staying here for a night on business. But for anyone on a pleasure trip, move on to another place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 February 2010
Danhedonia
We appreciate the constructive criticism that you have left about your stay at our hotel. It is our goal to make every guests stay here better than they expected. It is our job to make sure all of our guests our satisfied.
Over the past couple of months we have been in the process of renovating our hotel. Many of the issues that you have stated from your stay have been corrected or are in the process of being corrected. We now have a NEW breakfast room in which we serve our NEW Hot Breakfast. It includes: Sausage, Bacon, Hot Waffles, Cereal, Oatmeal, Apples, Bannas, Danishes, Bagels, Orange and Apple Juice , Chinese Rice Soup, and many more things.
We also have put in brand new carpet and wallpaper in most of our rooms. In some of our rooms we have added Flat Screen TVs. We are doing everything we can to make our hotel to be the most comfortable and the highest value hotel possible.
For the lack of quality service from our staff I truly apologize, that is unacceptable. We pride ourselves on giving extraordinary service. I will be personally talking to our staff to make sure that we make customer service are number one priority from the top down.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC