First - there is nothing 'obviously' wrong with the QI-Walnut, and the staff were vaguely helpful when help was firmly requested.
But there is nothing 'good' about this property, either. Rooms are average, and the property looks dog-eared and needs renovation. Staff are pleasant but indifferent. Location is a mixed blessing - near the freeway makes it handy to get around for appointments, but also there is some noise.
Telling details: when I check in, there was no chair at the desk in my room. Uh ...??? A chair was brought with a weak "sorry 'bout that" - I didn't seek nor need an apology, but the tone conveyed annoyance at having to come up with the chair.
The room smelled slightly musty and stale; the heater was old and even at low setting heated up the room to a near uncomfortable level.
Several metal door frames in the corridor have, over time, simply separated away from the wall where they meet the floor. Rust is evident. This is not a security risk, but looks bad.
The lobby is clean with ample copies of the USA Today for those inclined. Breakfast was ... bizarre in its minimal aspect: cold cereals, and a few donuts, and some very bad coffee. That's it. Why bother?
There were no cracked mirrors, no visibly dirty linens, or anything of that sort - but the place reeks of either no budget, or else a lack of care. The price is right, and if location is important, you won't be miserable staying here for a night on business. But for anyone on a pleasure trip, move on to another place.
- Quality Inn Walnut
- Walnut Quality Inn
- Quality Inn Hotel Walnut
