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Quality Inn & Suites Walnut – reviews, photos

2.0 of 5
1170 Fairway Drive, Walnut, CA 91789
Hotel amenities
Quality Inn & Suites Walnut
Quality Inn & Suites Walnut
Quality Inn & Suites Walnut
Quality Inn & Suites Walnut
Quality Inn & Suites Walnut
Quality Inn & Suites Walnut
Ranked #1 of 1 hotels in Walnut
4.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    4
    4
    3
    2
    1
Date Rating
Dallas, TX
Contributor
15 reviews 15 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“I'd check elsewhere.”
2 of 5 stars Reviewed 29 September 2007

Chose this hotel for it's location - related to where my meetings were to take place. Have stayed at a number of Quality Inns, and Choice hotel franchises.
The lobby and eating areas were fine, and up to date. The room was less than desireable. Old carpet, bedding and furniture. I could tolerate that - however, I depend on the wireless internet to work, and theirs did not. Would work for 5 minutes, then die for 30 minutes. Even went to lobby, to get a better signal, but same experience. Asked for help, called their internet host - but no change.
All the vending machines were out of order, and empty. Water fountain in lobby out of order.
Pool area was clean and nice. And the breakfast bar was much better than average. Hotel personel were all very nice and helpful.
All in all - not a terrible stay, but I decided to check out the next morning and into another hotel.
No restaurants within walking distance.

  • Liked — Breakfast bar.
  • Disliked — Terrible wireless internet
  • Stayed September 2007, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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qiwalnut, Guest Service Manager at Quality Inn & Suites Walnut, responded to this review
15 January 2009
We have updated our wireless and are continuing to keep it up to date since your last stay. The vending machines are now fully stocked and we have also fixed that broken water fountain in the lobby. Please feel free to ask our Front Desk as we do stock bottle waters for our guests in the back as well.
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California
Senior Contributor
38 reviews 38 reviews
Reviews in 37 cities Reviews in 37 cities
99 helpful votes 99 helpful votes
“Decent location and accomodation”
4 of 5 stars Reviewed 3 July 2007
1
person found this review helpful

Hotel is pink in color and not pretty to the eyes. We booked a golf course view room and was given a room on the first floor that faced the parking lot. The golf course was across the street. Next time, we will try pool view room. There were many different room selection and we couldn't figure out what the difference was between a 1 room suite, 1 bedroom suite, room with sitting area, and an Executive room. I learned that the 1 room suite has a partial divider in the middle of the room. Quality Executive Rooms has a desk/work area with data port and speaker phone with a sitting area with either a sofa, recliner or a chair and ottoman. We had a chair and ottoman in our room. The room was dark with older bedding and furnishings but it was clean. There were nice touches for a Quality Inn, such as a mint on the dresser, and the tissue/toilet paper/towels were folded into the shapes of fans.

The ice machine is outside next to the pool. The breakfast had fresh fruit of bananas/apples, yogurt, dry cereal, packaged oatmeal, coffee, orange and apple juice, milk, mini muffins, croissants, sliced bread for toast, and do it yourself wafflemaker.
Free Parking was not a problem but we arrived on a weekday.

We were not able to connect to the free high speed internet around 6am in the morning but were in a hurry so we didn't have time to check with front desk to see what the problem was. Upon checkout, we saw another guest using a computer located at front desk. Not sure if it's free for guest use.

When asked about their monthly rate, I was told that the rate was $69/night with a 20 day minimum stay with transient occupancy tax (TOT of 12%) waived for stays that are prepaid.

Stayed July 2007
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qiwalnut, Guest Service Manager at Quality Inn & Suites Walnut, responded to this review
15 January 2009
We are glad you had a great time with us during your stay. I encourage you to book up One King room with the golf course view since it is most of our guests' favorites. There is a computer in the lobby for guests use and printing if needed. Please come back to stay with us soon!
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Arlington, Virginia
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
“Perfect For Rowland Heights”
3 of 5 stars Reviewed 2 March 2007
2
people found this review helpful

We only stayed in this motel one night. The hotel caters to a very cosmopolitan group. The cable TV includes a couple of Chinese language channels and when I went to check out there was Russian gentleman trying to convince the counter clerk to waive the room tax for his 45-day stay. I felt the motel was very busy as parking was scarce. The rooms were reasonably well kept. The only disappointment I had was that we had booked a two bedroom two bath suite and when we went to check in we were told the suite was not available. We were eventually given two rooms but I still wonder what happened to the room we booked. No explanation, apology or discounts were offered and the front desk acted as if this was business as usual.

  • Liked — Proximity to Rowland Heights
  • Disliked — Questionable Booking Practices
  • Stayed July 2007, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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qiwalnut, Guest Service Manager at Quality Inn & Suites Walnut, responded to this review
15 January 2009
I apologize that no explanation was given during your time of stay. We only have one Two bed room suite available in our hotel and they usually get overbooked. Please come back to stay in our two bedroom suite when you get a chance and thank you for your understanding.
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los angeles, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“loved it!”
5 of 5 stars Reviewed 7 August 2006
2
people found this review helpful

this hotel was impressive for both value and service. also the decor was nice, and the room was very clean. we felt very safe there, and it was convenient because of being close to the freeway (but far enough away that there was no noise). it was a great option for our budget!!

Stayed July 2006
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qiwalnut, Guest Service Manager at Quality Inn & Suites Walnut, responded to this review
15 January 2009
I hope you had the opportunity to enjoy our deluxe continental breakfast as well. If not, please come back and try it as well as our newly remodeled swimming pool!
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A TripAdvisor Member
British Columbia, Canada
1 review
2 helpful votes 2 helpful votes
“Good, Clean Lodging”
3 of 5 stars Reviewed 15 November 2005
2
people found this review helpful

Stayed for 7 nights with a conference group of 24 persons. Good clean lodgings, felt safe there. Only a few unfortunate things: the phone in our room did not work (wheras others in our conference group did not have any problems with their phones); our door keys did not stay programmed until they were eventually replaced; only one washer and one dryer (that took a while to dry things); handwashed items hung in the bathroom tood 2 DAYS to dry! But the free continental breakfasts (including eggs!) was a great start to a long conference day, and the shuttle service seemed good; the parking lot was in excellent shape and convenient. However, our 2 month advance (and confirmed several times) booking was 'lost' and 3 of our rooms given away, so we wound up in other rooms than we had booked. But despite the minor problems, it was over all a good stay.

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Additional Information about Quality Inn & Suites Walnut

  • Quality Inn Walnut
  • Walnut Quality Inn
  • Quality Inn Hotel Walnut
Address: 1170 Fairway Drive, Walnut, CA 91789
Price range (per night):* INR5,097 - 7,057

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