I'll start out by saying that this was a "good" property for us, rather than a "very good" or "average". The amenities, as in the heated pool, whirlpool, gym, and breakfast buffet made it better than average, but there were some other qualities that made it less than very good.
Our first stay there was on the second floor, right above the front desk. We thought it would be busy with foot traffic using the stairs in front of our room, but noise was not a problem. The west side of the hotel is also further away from the oppressive din of the interstate. The room was large enough to accommodate us and our two medium-sized dog crates. Yes, Hilton Hotels are pet-friendly, which is awesome of those of us who don't want to leave our four-legged family members at home. The middle-aged gentleman at front desk was always friendly and helpful, providing us with printed directions to local businesses.
Our second stay there (a few days later) wasn't as good as the first. Our room was on the ground floor next to the pool, which put us closer to the drone of I5. The room looked older with stained carpeting and scratched furniture. Granted, it was a pet-friendly room, but I've stayed in dozens and never had carpeting look that dirty. The bathroom also wasn't as clean - I won't go into any details there. The young woman at front desk was not as friendly or helpful. When checking in, she seemed annoyed when I requested our previous room, I guess because it would take her 10 seconds to see if it was available. Later when I called to let her know that the coffeemaker in the room was broken, her response was lackadaisical, when it should've been something like, "I'll have housekeeping replace it now."
Our ground floor room also seemed to have thinner walls, as the TV next door kept us up until 2am. Maybe parts of the hotel have been renovated?
The pool was large and warmed to a perfect temperature, and there was a fresh supply of towels in the alcove - no trekking to a desk to ask for pool towels. Both beds were comfy and both rooms were a good size. Lots of outlets for devices. Excellent location if you're going to Magic Mountain or need a break from I5.
- Hilton Garden Inn Valencia
- Valencia Hilton Garden Inn
- Hilton Valencia
- Valencia Hilton
