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Holiday Inn Express Union City/San Jose – reviews, photos

2.5 of 5
31140 Alvarado-Niles Rd., Union City, CA 94587
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Holiday Inn Express Union City/San Jose
Holiday Inn Express Union City/San Jose
Holiday Inn Express Union City/San Jose
Holiday Inn Express Union City/San Jose
Holiday Inn Express Union City/San Jose
Holiday Inn Express Union City/San Jose
Ranked #1 of 3 hotels in Union City
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    9
    3
    2
    1
    3
Date Rating
North Hollywood, CA.
1 review
1 helpful vote 1 helpful vote
“Love this hotel”
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I had stayed in 5 different hotels around Hayward - Union City, CA area in 2006 before discovering Holiday Inn Express in 2008. After my first stay, I've made it my official hotel whenever I visit the Bay Area. Good location. The staff are really friendly. Rooms are clean and I love the clean smell when I first enter the room and I always smell the linens. I guess I am a little obsessed with that. We stayed here during Thanksgiving weekend 2011. Looking forward on my next trip in March.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bdzmaru119 about Holiday Inn Express Union City/San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhupen Amin, Manager at Holiday Inn Express Union City/San Jose, responded to this review
7 February 2012
Thanks so much for the kind words and encouragement. It feels good to know our guests notice and appreciate some of the little things we try to do everyday to make their visits special.

We look forward to seeing you again next month. Travel safely!

Ann Marie Serador
General Manager
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“No customer service? Won't be long before "No Customer"”
1 of 5 stars Reviewed 1 February 2012

I used to be the regular once every 2-3 months visitor. In last 6 months during my last 2 visits, this hotel has considerably changed. Don't know what has gone wrong. I guess its time to find a different place to stay.

Dirty room was a real turn- off and when I called the front desk to report the issue, they said somebody will be around soon to clean up (pizza boxes and cans in the garbage can, unkempt beds, used towel hanging, etc). I went out for dinner and came back after 2 hours and the room was still in the condition.

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nami74 about Holiday Inn Express Union City/San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhupen Amin, Manager at Holiday Inn Express Union City/San Jose, responded to this review
3 February 2012
Dear Nami74,

Please accept our sincere apologies for the poor quality and service you received . We have had no change in ownership or in our dedication to exceptional customer service and quality. There is no excuse for your room not being cleaned by housekeeping and we will certainly speak to our staff to prevent a repeat error.

Kindly accept this personal invitation to stay with us again, with the assurance that you will not be disappointed. Please feel free to call or email me direclty with any concerns whatsoever. Thank you again for your time and feedback.

Sincerely yours,

Ann Marie Cornell
General Manager
marie@holidayinnunioncity.com
510-475-0600
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Waltham, Massachusetts, USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“Room reeked of Mold, broken bathroom vent fan and thermostat!”
2 of 5 stars Reviewed 20 December 2011

After a long drive from Los Angeles, and in need of a goodnight's rest, I got stuck with a room that just fell apart on me. I walked in the room that masked a faint scent of mold. I tried to slide open the windows that had a lock and only opened two inches wide. I took a shower and went out for dinner just to find out that the odor of mold got worse and the small opening from the window did not help airing out the room. I then realized that not only the thermostat to blow air out of the room was broken, but the bathrooms vent fan did not work either possibly causing the mold in the room! I spoke to the night clerk wanting to change to another room since I'm staying here for two days. He wanted to make sure that the room did smell like mold prior to allowing me to change to another room, so I told him to come upstairs. I moved next door just to find out that the non-smoking room I got smells like someone smoked in it. The bed was hard and squeaked every time I moved and the worse part was my room faced the major street and it felt like you were living in a third world country. The noise pollution from passing vehicles resonated in the bedroom even though you had the windows closed. It was bad. On the other hand, the lady in the kitchen during breakfast was nice as well as the cleaning lady. I agree with one's review of the place in need of updating and better ventilation system.

Room Tip: There's another hotel a few feet from this place. Stay in that one instead.
See more room tips
  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask AACC777 about Holiday Inn Express Union City/San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhupen Amin, Manager at Holiday Inn Express Union City/San Jose, responded to this review
22 December 2011
Dear Waltham,

Thank you for your comments and input. I will personally check the ventilation and thermostat in your guestroom as your experience is unacceptable. Please be assured that we will address these issues right away and confirm that other rooms also do not have similar problems.

We appreciate your compliment regarding our staff and will certainly pass along your kind words to our team. We invite you to return on your next visit to Union City and we assure you that your stay will be much better. Thank you again for your time and Happy Holidays.

Sincerely,

Marie Cornell
General Manager
Holiday Inn Express - Union City, CA
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Houston
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Need update.”
1 of 5 stars Reviewed 18 November 2011

We were here on a business trip and we chose this hotel because of the location.

The rooms two of my coworker and I stayed in this hotel were outdated, all of our rooms had bad odor and the internet is incredibly slowed here. We were not able to log on to the internet to do our work.

The rooms were old, dark, and we were not able to get any sleep during our entire stays. This hotel definitely needs a lot of remodeling to bring it up-to-date.

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask jbn60 about Holiday Inn Express Union City/San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhupen Amin, Manager at Holiday Inn Express Union City/San Jose, responded to this review
23 November 2011
Dear Guest,

Thank you for your feedback. We are sincerely committed to excellent service and quality at our hotel. In fact, we recently completed a major renovation including new furniture, lighting, bedding walls, tubs and bathroom finishes.

We will continue to look for ways to improve. Based on your comments, we have contacted our Internet Provider about upgraded bandwidth and coverage. These upgrades should be completed within the next week.

We appreciate your time and consideration. We hope you will give us another opportunity to earn your business soon. Thanks again and happy holidays!

Ann Marie Serador
General Manager
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Salt Lake City, Utah
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Good location”
3 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

We stayed here for only one night October 29, 2011. Unfortunately,the circumstance that brought us here was a funeral, but the hotel met our needs. It is conveniently located right off I-880, and amdist a huge shopping complex loaded with stores and restaurants and even a movie theatre. If you stay here, you'll easily be able to find something to do at night!

Our room itself was a little worn, but was more than adequate for the night, and the price was right, too. The neighborhood and surrounding environs feel completely safe.

I must commend the hotel for allowing a SUPER-early check-in. We flew into Oakland on a morning flight, and stopped by the hotel before the funeral to see if we could drop off our bags. Not only did they let us do that: they had our room ready for us at 10:30am! Excellent job!

There is only one elevator, and it it is little slow, but overall, I would certainly stay here again.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Daniel S about Holiday Inn Express Union City/San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhupen Amin, Manager at Holiday Inn Express Union City/San Jose, responded to this review
13 December 2011
Dear Marykdan,

Thank you for your feedback and input. Though we are sorry that you were attending a funeral, we are pleased that we were able to help accomodate you. Thank you for your kind words about our service, value and location. We truly work hard to provide the best quality for our guests and it is always nice to hear positive feedback.

We hope to see you again soon, under different circumstances. Happy Holidays from all of us at the Holiday Inn Express in Union City!

Sincerely,

Marie Cornell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Union City/San Jose

  • Holiday Inn Union City
  • Union City Holiday Inn
Address: 31140 Alvarado-Niles Rd., Union City, CA 94587
Price range (per night):* INR4,865 - 7,493

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