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Truckee Donner Lodge – reviews, photos

2.5 of 5
10527 Cold Stream Road, Truckee, CA 96161
Hotel amenities
Truckee Donner Lodge
Ranked #6 of 14 hotels in Truckee
3.5 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    9
    28
    11
    6
    7
Date Rating
Valley Center, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Hotel In Transition”
2 of 5 stars Reviewed 29 January 2012

There were too many trespassers using the jacuzzi late at night. Trespassers being those that just walk in off the street not paying for a room. I think it creates a lack of security that is very uncomfortable. The secondary door to the hotel was left unlocked every night I stayed (6) that would allow unathorized entrance to the building.
On the second night of my stay I went to the front desk to inquire about getting some change for the vending machines. I had to wait for the desk attendent to untangle herself from her boyfriend on the couch in the foyer. When I came back to ask for coin change I again had to wait for the attendent to break away from her embrace with her male friend. Not that it mattered, there was no coin change available.
On the last day of my stay the internet access disappeared. When I asked when it might be usable I was informed that the hotel was changing from Holiday Inn to Best Western and it was unknown when the internet service would be available.
When I checked out I was told that because the internet service was still down that I could not get a receipt at that time. I had to make another call after I returned to my residence to have a receipt faxed to me.
I can understand why Holiday Inn was not interested in this property to bear that trademark. I have stayed almost exclusively at Holiday Inn for the last 5 years and this was the worst hotel experience I have had in a long time.
For the price, look for lodging at another hotel.

Room Tip: No restaurant on site.
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
truckeedonnerlodge, Guest Relations Manager at Truckee Donner Lodge, responded to this review
1 February 2012
I am sorry that your stay with us did not meet your expectations. We take great pride in delivering high customer service to our guests. The issues described in your review are very uncharacteristic of our hotel and property as you can see from the other reviews on Trip Advisor. We will be sharing your review with our staff. We do apologize for the issues you encountered during your stay. In regards to the internet, we were undergoing a change in our service provider so that we can provide better wireless coverage for our guests. Regretfully, the changeover resulted in the internet service being sporadic. I hope when you come back to Truckee that you give us another chance to exceed your expectations.
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reno
1 review
“Great Stay”
5 of 5 stars Reviewed 15 January 2012

Clean, friendly and conveniently located! Stayed here last minute and it worked well for some buddies and I wanting access to all that the Tahoe area has to offer.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good stay”
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

We stayed 1 night in late Dec 2011. Nice hotel. Good nights sleep. Will stay again. Good value for the region.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Rude Staff... Not the place to stay in Truckee”
2 of 5 stars Reviewed 22 September 2011

I was very disappointed in my stay at the Truckee Donner Lodge. The staff was rude and disinterested. The wireless didn't work and when I inquired about moving to a room where it might work, or what else I could do (I needed the wifi for work..) The rude desk clerk just told me that if it wasn't working then I could use the computers in the lobby. He made no effort to actually check the wifi or accommodate my issue.

There was a dirty towel over the shower from the previous tenant.

Just a very disappointing stay.

  • Stayed September 2011, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
truckeedonnerlodge, Guest Relations Manager at Truckee Donner Lodge, responded to this review
14 October 2011
I am very sorry that your experience with us was not to your satisfaction. Our staff works very hard to make sure each and everyone of our guest has a wonderful stay at the Truckee Donner Lodge. Although our goal is to exceed a 100% satisfaction rate all the time from our guests, we sometimes do not make it. I have shared your comments with our staff and promise that we will continue to learn from these experiences in serving our guests.
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“What a Great place to stay.”
5 of 5 stars Reviewed 27 August 2011
1
person found this review helpful

We spent a night here this week. The room was very large with a comfortable bed. The hotel does have an elevator, although we did stay on the first floor. There was coffee and cookies in the lobby all the time and there was a continental breakfast that had plenty to eat. There was some remodeling being done, but it did not distract from our stay. There also was a pool, but we did not use it.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Truckee Donner Lodge

  • Holiday Inn Truckee
  • Truckee Holiday Inn Express
  • Truckee Holiday Inn
Address: 10527 Cold Stream Road, Truckee, CA 96161
Price range (per night):* INR6,688 - 10,366

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